William Peter Vendryes

As a Client Success & Retention Specialist, I managed a portfolio of 80+ SMB hospitality clients across English, Spanish, and French-speaking markets. I focused on reducing churn and improving long-term loyalty by proactively identifying at-risk accounts, offering personalized solutions, and resolving cancellation requests quickly—retaining 40–45% of clients who initially wanted to leave. I collaborated closely with Sales, Product, and Support teams to streamline onboarding, improve customer journeys, and increase engagement. By using data to anticipate churn risks and designing tailored retention strategies, I consistently helped boost satisfaction and contributed to higher Net Promoter Scores (NPS).

As a market research recruiter, I contact potential participants, conduct interviews, and document their responses carefully. I gather important data for our clients’ strategies and enjoy interacting with people. I also assist project managers and analyze data with tools such as Excel to uncover valuable insights for informed decision making.

I monitored user-generated content online to ensure it met company guidelines and standards. As part of my work for content moderation at Telus, I also helped in onboarding new moderators. I was in charge of guiding them through the process of content review . I also explained their roles and responsibilities to the new team members while ensuring they fit within our dynamics seamlessly.

I provided assistance and support to businesses and organizations that required lodging arrangements for their employees, clients, or members and ensured that these organizations were able to secure suitable accommodations for their needs at competitive prices. I negotiated rates and contract terms with hotels on behalf of the organization I served. I also handled billing and payment transactions and provided reporting and analysis of accommodation expenses.

Skills: Language Teaching · Teaching · Multilingual · French · English · Language Services

Skills: Leadership · Teamwork · Organization Skills · Industry Knowledge · Food Preparation · Attention to Detail · Problem Solving · Food and Beverage Operations · Cooking · Customer Satisfaction

Internship