Xavi Rivero Figueroa
Senior Customer Service Team Leader
Salary / Daily rate
Barcelona, Spain
Freelance
Can come onsite
Skills
Languages
About me
Intro
Experienced team leader with 15+ years in customer service, digital marketing, and team management across energy, automotive, and e-commerce sectors. Currently managing Volkswagen Group's social media operations while leveraging expertise in KPI optimization, SLA management, and cross-functional team development. Specialized in customer acquisition strategies and digital marketing solutions that drive measurable business results.
Work experience
Community Manager
Webhelp
Feb 2023 - Present
3 years 9 months
Barcelona, Spain
Social Media services for Volkswagen Group, managing content and customer service at Facebook, X, Instagram, Linkedin
Customer Adquisition Team Leader
Nexus Energía
Nov 2020 - Dec 2022
2 years 2 months
Barcelona, Spain
Team manager in a energy company, customer service area. Role plays, auditions, sla, kpi, trainings, tracking results.
Team Leader
teyamé
Nov 2018 - Dec 2020
2 years 2 months
Mexico City, CDMX, Mexico
Team manager in a telemarketing platform, insurance and financial area. Role plays, auditions, sla, kpi, trainings, tracking results
Office Administrator
own familiar business
Sep 2017 - Oct 2018
1 year 2 months
Molins de Rei, Barcelona, Spain
accounting and customer service in an own familiar business
Customer Service Manager
Grupo Servinform
Jun 2013 - Oct 2017
4 years 5 months
Barcelona, Spain
Team manager in a telemarketing platform, elearning lessons area. Role plays, auditions, sla, kpi, trainings, tracking results.
E-commerce Account Manager
Restalo.es
Jan 2010 - Dec 2012
3 years
Team manager in a e-commerce platform, restaurant reservations business. Role plays, auditions, sla, kpi, trainings, tracking results.
E-commerce Account manager
Ofertius.com
Jan 2010 - Jul 2010
7 months
Insurance Key Account Manager
CASER
Mar 2008 - Jan 2010
1 year 11 months
Insurance Account Manager
Medicorasse
Feb 2006 - Dec 2007
1 year 11 months
Education
UOC
Psychology
2008 - Present
18 years 10 months
Tadel Formación
Certificado Nivel B2 Inglés
2017 - 2017
1 month
Instituto Europeo de Community Manager
Community Manager & SEO
2013 - 2013
1 month