Youssef El Hachaichi

- Leading the redesign of store conversion processes, repository, and support channels, enhancing efficiency by 50% and improving user satisfaction by 100% by streamlining business processes - Conducting comprehensive evaluations of market solutions, preparing RFP documents, and managing proposal processes, resulting in a 34% reduction in operational costs - Managing project and change initiatives, aligning with business value chains and functional specifications, driving strategic alignment and operational excellence

- Define the roadmap for multi-channel features, oversee the design and implementation, manage budgets, and establish key performance indicators (KPIs), ensuring the successful adoption and sustainability of the product. - Manage the user ambassador community, present new features, share future ambitions, and provide user guides, resulting in a 40% increase in user engagement. - Conduct training sessions for change management, enhancing user understanding and adoption of gas transportation concepts in the TRF area.

- Manage the mobile app lifecycle, including story mapping, agile practices, testing, deployment, data privacy compliance, analytics, and marketing automation, ensuring seamless operations. - Redesign the user experience, aligning the app with the m-commerce conversion tunnel, driving more traffic, increasing mobile app reviews from 1.2 to 4.3 stars (app store and play store), and boosting revenues by 25%. - Document API interfaces and user stories, enhancing communication and development efficiency.

- Authored and managed technical-functional User Stories for mobile apps and websites, including testing, anomalies handling, and ensuring compliance with acceptance criteria and functional specifications. - Led agile ceremonies and managed project deliverables including roadmap oversight, backlog management, and financial aspects of business cases. - Organized “Knowledge Cafés” and participated in major technology events like WWDC 2020 to stay updated with industry trends and innovations. - Designed and supervised the implementation of SDKs/APIs, contributing to the architecture and platform structuring while managing partnerships with major tech companies like Google and Apple.

- Led agile project meetings and maintained oversight of project metrics through BurnUp/BurnDown charts. - Managed the project backlog and defined new business requirements, streamlining project scope and priorities. - Defined DevOps needs and designed the development process from user story creation to production deployment using JIRA. - Kept abreast of mobile technology trends, with a focus on Android platforms, to integrate cutting-edge solutions.

Implementation of the ITU-T Recommendations keyword search module, using Solr search-engine for the ITU official Website.

Front-end web developement and Graphic web modelisation in JavaScript and JQuery.

Implementation of Nagios (industry-standard in IT infrastructure monitoring) on a local server for over 70 local devices.

Manage inventory, execute advertising activities, and develop customer relations to improve operational efficiency and enhance customer engagement