Yahya Aaliti

- Creating and managing user accounts for SharePoint and OneDrive. - Setting up permissions for documents, sites, and folders (managing user access to SharePoint sites or OneDrive). - Configuring external sharing settings, allowing or restricting users from sharing files or sites with external users. - Creating and managing SharePoint site collections based on organizational needs. - Configuring site settings, such as themes, navigation, and layout. - Monitoring usage to ensure that sites are performing well and being used efficiently. - Enforcing compliance policies such as retention, eDiscovery, and data loss prevention (DLP) policies within SharePoint and OneDrive. - Implementing security best practices, including multi-factor authentication (MFA), conditional access policies, and audit logs. - Managing access control lists (ACLs) and permissions inheritance for files and folders. Content and Document Management: - Monitoring file storage in OneDrive and SharePoint to ensure proper organization and prevent issues like overuse of storage quotas. - Configuring version control to track changes made to documents and allow users to revert to previous versions if needed. - Implementing data retention policies and setting up automatic file backups and archiving. Integration and Automation: - Integrating SharePoint and OneDrive with other Microsoft 365 services like Microsoft Teams, Outlook, and Power Automate for workflow automation. - Customizing SharePoint with Power Apps and Power Automate to build business solutions or automate processes. Monitoring and Reporting: - Monitoring health of the SharePoint and OneDrive environments. - Generating usage reports and analyzing data to track storage, user activities, and compliance statuses. - Troubleshooting issues such as slow performance or access problems. - Training employees on how to use SharePoint and OneDrive effectively, including document management, collaboration, and sharing files.

- Assist and provide technical support of Office 365 products for our internal customers. - Analyze and resolve level 2 & 3 technical issues related to our Microsoft M365 Applications (SharePoint, Azure, Active Directory, Exchange, Teams, Intune,Outlook..). - Resolving issue related to Exchange Online & Exchange on premise. Manages Email Spam/Virus filtering and security via Exchange Admin Center. - Jira - Jira Software - Help the team to migrate Azure as a service to their Infrastructure. - Help the team to migrate Azure SAAS to their infrastructure. - Support the Business owner with anything related to the Azure Infrastructure.

Jun 2020 - Sep 2021 · 1 yr 4 mosJun 2020 to Sep 2021 · 1 yr 4 mos • Resolve level 1 and 2 technical problems remotely or on site related to customer IT malfunctions. • Monitor existing troubleshooting procedures and, if necessary, suggest procedural improvements. • Identify and defuse situations requiring urgent attention. • Redirect the customer and ensure follow-up when the problem is complex and beyond the scope of the department. • Ensure proper recording of all interventions from the beginning to the closing of the ticket. • Advise users on the best course of action to avoid repeating problems. • Any other duties that may be added and are integral to the position. • Maintenance of computer equipment. • Supervision of networks and resources via PRTG. • Active Directory administration on Windows Server 2008, 2012 and 2016. • Knowledge of telephony technology: VOIP (Avaya) & Nice for call recording. • Monitoring, installing and configuring computer hardware, software, systems, network cabling, printers, and scanners. • Responding in a timely manner to service issues and requests. • Providing technical support across the company (this may be in person or over the phone). • Setting up accounts for new users. • Repairing and replacing equipment as necessary. • Testing new technology. • Possibly training junior staff. • DNS,TCP/IP,CCNA,SMTP, HTTP, FTP,SFTP