Yahya Mahdoumi
Senior Service Delivery Manager | Telecom
Salaire / Taux journalier
Paris, France
Freelance, ouvert au CDI
Expertises
Langues
À propos
Introduction
Service Delivery Manager with 10+ years in telecom infrastructure and B2B/B2C operations. Expert in ITIL change management, wholesale voice services, and network optimization with proven track record at major telecom operators. Specialized in incident resolution, vendor management, and performance monitoring to deliver exceptional service quality.
Expérience de travail
Service Delivery Manager - Chef de projet RUN Infrastructure Telecom chez BPCE
Groupe BPCEFreelance
mars 2023 - Présent
3 ans 8 mois
Paris, France
Service Delivery Manager B2B, B2C & operators Liaise with operators to understand their needs, expectations and service requirements. Regularly evaluate service performance, using key performance indicators (KPIs) to measure and monitor customer satisfaction. Collaborate with internal teams and external vendors to resolve incidents and improve services. Manage the operation/maintenance of operations related to technical developments on operational networks (ITIL changes and releases). Production management Gestion des services Functional RUN & BUILD project management: Gestion des fournisseurs et des contrats : Incident management Deployment telecom (Transmission WDM, collaboration with support WAN LAN) Support technique Voice & Data Monitoring d’activity wholesale traffic B2B and Providers
SDM Wholesale Voice
VOIP TELECOM
janv. 2020 - mars 2023
3 ans 3 mois
92300 Levallois-Perret, France
Chef de Projet Maîtrise d’Œuvre MOEP
RATPgroup
janv. 2019 - janv. 2020
1 an 1 mois
Région de Paris, France
inwi
mars 2013 - oct. 2018
5 ans 8 mois
Casablanca, Maroc
Responsible wholesale voice
janv. 2018 - oct. 2018
10 mois
Casablanca, Maroc
Routing management and cost optimization. Reconcile Inbound Outbound traffic in consultation with the Billing and Carriers team. Update of Price List and numbering plan of traffic carriers. Ensure the coordination of technical and commercial openings of the traffic with the new carriers providers.
Roaming Project Manager Engineer
mars 2015 - déc. 2017
2 ans 10 mois
Casablanca, Maroc
Ensure of the quality of servece of the traffic roaming inbound outbound. Handled, resolved customer complaints (Voice,DATA,SMS,IN), at the network platform level CS and PS. Improve the B2B / B2C customer experience. Implementation, update of IR-21 CS and PS. Coordinate with international partners to identify the origin of roaming network problems (IREG, TADIG).
Telecommunication engineer Network Operation Center
mars 2013 - mars 2015
2 ans 1 mois
Casablanca, Maroc
Detect and diagnose network incidents (Environment, transmission, radio, core network). Troubleshooting & Problem Resolution. Weekly reporting regarding the status of network incidents. PLF: Huawei, ZTE, Alcatel, U2000, M2000, Netmaster NERA, Ericsson