YANNICK KAYEYE

– Led and coached a team of Business Development Specialists to exceed KPIs. – Developed and launched sales incentives and educational resources aligned with business goals. – Built strong relationships with field leaders and maintained leadership-focused social media channels. – Monitored market trends and partner feedback to inform senior management. – Organized and represented the BD team at events, trainings, and cross-functional meetings. – Oversaw operational processes including reporting, recognition, payroll, and month-end activities.

– Supported executive productivity and business development – Trained Distributors on tools to boost efficiency and growth – Collaborated with Sales & Marketing on national/international events – Built strong relationships with key market leaders – Optimized communication channels and created engaging content

– Checking encodings introduced by my colleagues (Proximus) – Encode or adapt for both existing and new customers (Proximus) – Manage and introduce complaints according to established standard – Evaluate agents about their KPIs – Training on banking products and these tools (EASYWEB, BRANCH BANK, ING COMPASS)

– Respond to customers calls and enquiries about services provided by Proximus – Lead customers to the right services channels – Handle troubleshoots: customers billings or technical issues – Sales of Proximus products