Yao Dieudonne PANTOM

– Network Monitoring & Maintenance: Ensured continuous service delivery by real-time tracking of network performance, diagnosing issues, and resolving connectivity disruptions. – Fault Detection & Analysis: Utilized tools like Telnet and eSight for diagnostics, fault detection, and performance analysis to maintain optimal network uptime. – Incident Management: Identified and resolved network outages, escalating critical issues to relevant teams when necessary. – Collaboration: Assisted cross-functional teams during maintenance interventions and troubleshooting of hardware and software issues. – Communication & Reporting: Provided real-time updates and reports to stakeholders via WhatsApp and other communication channels during outages or maintenance events. – Built data pipelines for NOC and network monitoring tools data collection, transformation, and analysis for report and insight sharing.

– End-to-end ownership of the embedded software ecosystem for Constellation Heating. I transformed a hardware prototype into a stable, consumer-ready product and managed its evolution in production for over a year. – Key Contributions: – System Architecture: Designed the communication bridge between the custom Banana Pi OS, ASIC miners, and thermal sensors to optimize energy efficiency. – Fullstack Implementation: Built a resilient Python FastAPI backend for real-time device orchestration and a reactive Flutter interface tailored for the custom-mounted touchscreen. – Production & DevOps: Managed the complete deployment lifecycle. I implemented OTA (Over-The-Air) update pipelines, monitored system health in the wild, and rapidly deployed patches and feature upgrades based on early user feedback. – Data Strategy: Architected robust storage and retrieval workflows to log historical mining and thermal data, enabling detailed performance analysis. – Customer-Centric Focus: Maintained high service reliability, ensuring a seamless experience for customers and supporting business operations.

– Working on Whisper Fine-tuning algorithms and collaborating on Advanced RAG Chatbot development with FastAPI. – Led the development of a Trading Strategy tester dashboard, overseeing the entire project lifecycle from conception to deployment. – Hands-on coding, conducting code reviews, server configuration, and CI/CD configuration, with a focus on remote deployment strategies. – Successfully conceived, realized, and deployed the Constellation Heating Software. – Managed projects and led a remote team of 5 developers, ensuring successful and timely delivery of multiple projects.

– Implemented a performance index based on existing KPIs. – Monitored and reviewed variations impacting productivity, proposing action plans to consolidate and improve advisor productivity across multiple activities. – Forecasted incoming call flow using Machine learning algorithms. – Performed Extraction, Transformation, and Load (ETL) of all Call Center activity data, analysis, and dashboard deployment. – Conducted workforce planning based on predicted flow. – Analyzed and optimized workforce sizing in relation to the business budget. – Produced reports and presentations to communicate analysis results and recommendations to stakeholders.

– Diagnosed customer requests on optical fiber, ADSL, and RapidBox technologies. – Analyzed information from different applications to identify problems remotely. – Provided online customer support to ensure remote solutions. – Followed up on cases that could not be solved online for on-the-ground assistance.