Yasamine Dhanon

Project & Client Operations Coordinator specialized in Indonesia for Mimpi Nusantara local agency - Evaneos. - Served as primary point of contact for clients, responding to requests and providing tailored travel solutions. - Coordinated operations between the clients and the internal team. - Support in daily agency management (Project management including Branding and Travelife) - Creating customized travel itineraries in Indonesia - Quotation for hotels, activities, transfers and guides - Product improvement/development - Client follow-up and closed deal - Partner relations support

Scope: Launching an mobile app, improving our SAS and our Content Management System around streaming video that shares video content, live streaming, chat and video advertising. - Coordinated mobile and SaaS product delivery, including CMS and streaming features - Led remote collaboration team, defined user stories, and ensured project progress from scoping to delivery.

Scope : Unique digital platform that brings together all postal services such as mail, media, press, etc. National team (Paris, Nantes, Montpellier) and international (Morocco and Senegal) - Managed a 12 person team across France and Morocco, delivered client demos and product training, supporting onboarding and adoption. - Implemented digital marketing strategies to improve client engagement and acquisition. - Animate scrum event (retro, sprint planning, daily etc.) - Gathering feature requests, scheduling releases and coordinating sprints - Communicate between stakeholders and teams with a strong relationship with UX designer and Developers - Identify user needs and work with cross-functional teams to manage product releases. - Define and prioritize elements of the Product Backlog and detail the user stories during dedicated meetings - Develop scope and define backlog items (epics/features/user stories) - Writing user stories and acceptance testing - Participate in the test - Evaluate product progress at each iteration

- Led B2C digital journey optimization for a leading insurance broker - Gathered and prioritized client requirements, aligned technical and business needs - Acted as liaison between stakeholders and tech team to deliver impactful features. - Define the elements and prioritize the Product Backlog and detail the user stories during dedicated meetings - Ensure that the technical team understands the needs - Writing user stories and acceptance testing - Participate in the functional test - Stay in regular contact with all product stakeholders - Brief with our UX designer - Implementation of Matomo (a tracking tool to track user behavior)

- Updating my skills with the Digital Marketing & Copywriting Training - Side projects - Teacher of French as a Foreign Language (FLE) - Backpack travel in Asia and Oceania - Yoga Teacher Training in Bali - Yoga teaching during my trip in hotels and in companies in France.

Mission for the agency: Design of a chatbot to reinvent the candidate experience in order to give the candidate a unique recruitment experience. - Benchmark of publishers on the market - Benchmark of chatbot best practices - Drafting specifications - Writing user stories - Definition of design and conversational scenarios - Bot testing and training Mission for Orange France: Support the “transformation of the trainer profession 2020” project of the France Business Department within Orange. - Diagnosis of the skills of the trainer of tomorrow -Target organization recommendation

Responsible for the promotion and evolution of an e-commerce website (Saas) to carry out marketing campaigns. Scope: Customer journey from connection to the customer area to the order including the order tunnel (basket, identification, delivery, payment & order confirmation). - Conducted product demos and training sessions to onboard new clients and drive adoption. Supported the sales team in customer acquisition and account growth. - Developed strategies to improve client engagement and long-term retention. - Managed a 10-person team to deliver digital solutions for B2B clients. Product Marketing • Preparation for the launch of new features • Creation of sales support tools (product sheets, user guide, video, PPT presentation etc.) • Proposals of solutions to create new functionalities • Legal brief (CGV, legal notices) Product Owner within an agile SCRUM team • Identify and collect customer needs and areas for improvement • Prioritize the roadmap • Writing functional specifications (user story) • Performing functional tests Strategic marketing • Benchmark & ​​study of sectoral markets • Creation of a weekly marketing newsletter • Creation of 2 Landing Pages • Imagine creative solutions to create new features or improve existing order to best meet the needs of our users and customers Events • Organization of a commercial breakfast (data visualization event) • Management of the photo shoot of the company and the employees to accompany the change of the visual identity Communication • Management of product communication actions (action plans, print or digital media purchase campaign, management of created agencies and routing agencies, etc.) • Monitoring and analysis of results: audience KPI monitoring, reporting.

Participate to the launch of an innovative mobile application in a start-up in the field of art: - Launched a mobile application in the art sector, coordinating marketing campaigns. - Managed social media communication and moderation to engage international audiences. - Design of the back (wordpress) and front office with the developers - Develop the client portfolio (Fairs, galleries, luxury hotels) - Manage social networks (Facebook and Linkedin) - Create legal and commercial documents in English

Contribution to the evolution of a Social CRM community contact solution (features, prices and communication tools): • Writing articles on the Orange Business Services blog • Development of new features • Participation & Demonstration of our Social CRM solution at major trade shows

-Search Engine Optimization -Creating a Newsletter -Loyalty campaign -Benchmarking -Updating social networks