Yasmine Berrabah

Consultante Salesforce Senior | Business Analyst

Salaire / Taux journalier

Paris, France

Freelance

Peut venir sur site

Expertises

Test & QAJiraSalesforceProject OwnerSalesforce Cloud ServicesProduct ManagementConfluence

Langues

Français (Maternelle)Anglais (Courant)Arabe (Courant)

À propos

Introduction

Salesforce Consultant with 9+ years specializing in Service Cloud & Sales Cloud implementations across global enterprises. Led transformations for 15+ countries including billion-dollar asset management firms and major financial institutions. Expert in BA/PO methodologies delivering scalable CRM solutions that drive digital transformation.

Liens

Expérience de travail

Salesforce Project Team Lead - Senior BA

Natixis Corporate & Investment BankingFreelance

févr. 2024 - Présent

2 ans 9 mois

Associate Manager - Stream Lead

Accenture

nov. 2021 - août 2023

1 an 10 mois

- Project Stream Lead - Implementation of the Service Cloud platform as part of a transformation program for a global biopharmaceutical company. 1 Core Model with rollout over 15 countries

Senior Business Analyst - Delivery Lead

Accenture

avr. 2020 - oct. 2020

7 mois

- Project manager for non-profit organizations. Project portfolio of 143.5K euros - Implementation of Non-Profit Success Pack.

Senior Business Analyst - Team Lead

DXC Technology

mars 2016 - mai 2020

4 ans 3 mois

La Défense, Région de Paris, France

DXC is the world’s leading independent, end-to-end IT services company,formed by the merger of CSC and the Enterprise Services group of Hewlett Packard Enterprise. My missions: - Implementation of Salesforce.com (Sales Cloud, Service Cloud) for a Belgian motoring organization providing roadside assistance, insurance, medical insurance and legal support throughout Belgium (member of the FIA and ARCEurope), in order to deliver a new digital CRM, Contract Management and Marketing Automation solution. Project Languages: English, French, Dutch Technical environment: Salesforce Service Cloud, Sales Cloud - Implementation of Pega 7.3 for a France-based international company that specialises in automotive financing and insurance, in order to deliver a new automated BPM solution with approval workflows management for top management and board of directors. Project Languages: English, French Technical environment: Pega 7.3 Case Management - Implementation of Community Cloud for a global multi-asset investor in order to deliver a client extranet. Project Languages: English Technical environment: Salesforce Community Cloud, Tableau - Implementation of an E-Learning platform for global asset management company with $1,008 billion in assets under management. Project Languages: French, English Technical environment: Salesforce Community Cloud, Appinium - Internal projects: Tender writing (Salesforce and Pega implementation projects) Capitalize and display trainings on various IT and project management topics Participate on employee incomers' onboarding

Change Management Consultant

DXC Technology

mai 2015 - oct. 2015

6 mois

La Défense,Région de Paris , France

Monitoring a Change Management program on digital CRM implementation project (Salesforce.com) Project Languages: English Technical environment: Salesforce.com

Talents Management project consultant

SUEZ France

avr. 2014 - oct. 2014

7 mois

Optimizing managers' support within the talents management & know-how transfer program "OPT" designed and developped by Suez Environnement France Project Language: French, Arabic

PR and Internal Communications Assistant

ENEDIS (ex ERDF)

avr. 2012 - juil. 2012

4 mois

In charge of the communication on Grid4EU project which gather a consortium of 6 European distributors (ERDF, ENEL, IBERDROLA, CEZ, VATTENFALL and RWE) and helps to experiment smart grids potential in areas such as renewable energy integration, electric vehicle development, grid automation, energy storage, energy efficiency and load reduction GRID4EU consists of six demonstrators, which were tested over a period of four years in each of the European countries represented in the consortium. The emphasis was on fostering complementarity between these projects, and on promoting transversal research and sharing results between the different energy distributors involved. Project Language: English, French


Formation

Paris-Sud University (Paris XI)

Bachelor's degree

2013 - Présent

13 ans 10 mois

OMNES Education

Master's degree

2015 - Présent

11 ans 10 mois

Lycée International Alexandre Dumas (LIAD)

A levels

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