
Yasmine Berrabah
Consultante Salesforce Senior | Business Analyst
Salaire / Taux journalier
Paris, France
Freelance
Peut venir sur site
Expertises
Langues
À propos
Introduction
Salesforce Consultant with 9+ years specializing in Service Cloud & Sales Cloud implementations across global enterprises. Led transformations for 15+ countries including billion-dollar asset management firms and major financial institutions. Expert in BA/PO methodologies delivering scalable CRM solutions that drive digital transformation.
Expérience de travail
Salesforce Project Team Lead - Senior BA
Natixis Corporate & Investment BankingFreelance
févr. 2024 - Présent
2 ans 9 mois
Associate Manager - Stream Lead
Accenture
nov. 2021 - août 2023
1 an 10 mois
- Project Stream Lead - Implementation of the Service Cloud platform as part of a transformation program for a global biopharmaceutical company. 1 Core Model with rollout over 15 countries
Senior Business Analyst - Delivery Lead
Accenture
avr. 2020 - oct. 2020
7 mois
- Project manager for non-profit organizations. Project portfolio of 143.5K euros - Implementation of Non-Profit Success Pack.
Senior Business Analyst - Team Lead
DXC Technology
mars 2016 - mai 2020
4 ans 3 mois
La Défense, Région de Paris, France
DXC is the world’s leading independent, end-to-end IT services company,formed by the merger of CSC and the Enterprise Services group of Hewlett Packard Enterprise. My missions: - Implementation of Salesforce.com (Sales Cloud, Service Cloud) for a Belgian motoring organization providing roadside assistance, insurance, medical insurance and legal support throughout Belgium (member of the FIA and ARCEurope), in order to deliver a new digital CRM, Contract Management and Marketing Automation solution. Project Languages: English, French, Dutch Technical environment: Salesforce Service Cloud, Sales Cloud - Implementation of Pega 7.3 for a France-based international company that specialises in automotive financing and insurance, in order to deliver a new automated BPM solution with approval workflows management for top management and board of directors. Project Languages: English, French Technical environment: Pega 7.3 Case Management - Implementation of Community Cloud for a global multi-asset investor in order to deliver a client extranet. Project Languages: English Technical environment: Salesforce Community Cloud, Tableau - Implementation of an E-Learning platform for global asset management company with $1,008 billion in assets under management. Project Languages: French, English Technical environment: Salesforce Community Cloud, Appinium - Internal projects: Tender writing (Salesforce and Pega implementation projects) Capitalize and display trainings on various IT and project management topics Participate on employee incomers' onboarding
Change Management Consultant
DXC Technology
mai 2015 - oct. 2015
6 mois
La Défense,Région de Paris , France
Monitoring a Change Management program on digital CRM implementation project (Salesforce.com) Project Languages: English Technical environment: Salesforce.com
Talents Management project consultant
SUEZ France
avr. 2014 - oct. 2014
7 mois
Optimizing managers' support within the talents management & know-how transfer program "OPT" designed and developped by Suez Environnement France Project Language: French, Arabic
PR and Internal Communications Assistant
ENEDIS (ex ERDF)
avr. 2012 - juil. 2012
4 mois
In charge of the communication on Grid4EU project which gather a consortium of 6 European distributors (ERDF, ENEL, IBERDROLA, CEZ, VATTENFALL and RWE) and helps to experiment smart grids potential in areas such as renewable energy integration, electric vehicle development, grid automation, energy storage, energy efficiency and load reduction GRID4EU consists of six demonstrators, which were tested over a period of four years in each of the European countries represented in the consortium. The emphasis was on fostering complementarity between these projects, and on promoting transversal research and sharing results between the different energy distributors involved. Project Language: English, French
Formation
Paris-Sud University (Paris XI)
Bachelor's degree
2013 - Présent
13 ans 10 mois
OMNES Education
Master's degree
2015 - Présent
11 ans 10 mois
Lycée International Alexandre Dumas (LIAD)
A levels