Yassine Gafsi

Context: Managing multiple waterfall-based projects for a leading telecommunications solutions provider. Overseeing both an extension project aimed at upgrading an existing infrastructure, and a new deployment initiated from the ground up.   Technologies:   Telecommunications Infrastructure & Monitoring   Server Configuration & Integration   OS: Red Hat Enterprise Linux (RHEL)   Project Documentation & Reporting Tools   Main Activities:   Leading full project lifecycle: preparation, configuration, integration, acceptance, training, and handover.   Drafting and managing detailed project plans, including key milestones and interdependencies.   Conducting project kick-off meetings and regular reporting to internal and external stakeholders.   Coordinating with technical teams on system setup, environment readiness, and solution deployment.   Managing project communication flow and expectations with clients throughout the delivery phase.   Delivering customer training and consultancy to ensure effective transition to operations.   Overseeing smooth project handover to the customer care team for ongoing support and maintenance.

Context: Leading multiple telecommunications infrastructure projects in a Waterfall environment for a major solutions provider, including both large-scale system upgrades and greenfield deployments from initiation to delivery, across distributed teams in different time zones. Key Achievements & Responsibilities: • Delivered end-to-end infrastructure projects, ensuring on-time execution from planning to production handover • Managed multiple parallel project streams (upgrade + new deployment) across geographically distributed teams, ensuring alignment on timelines, dependencies, and deliverables • Coordinated stakeholders across different time zones and languages (French, English, Arabic), ensuring smooth communication and decision-making in an international context • Reduced delivery risks through proactive dependency management and structured milestone tracking • Established clear governance and reporting frameworks, improving visibility for internal and client stakeholders • Led cross-functional collaboration between engineering, integration, and operations teams to ensure seamless environment readiness and deployment • Acted as the primary point of contact for clients, managing expectations and maintaining strong communication throughout the project lifecycle • Delivered customer onboarding, training, and transition to operations, ensuring smooth handover and long-term adoption Environment: Telecommunications Infrastructure | System Integration | Red Hat Enterprise Linux (RHEL) | Microsoft Project

Led Agile delivery for a strategic Healthcare R&D program focused on improving clinical workflows and reducing medical errors within Roche's Modular Quality Management System (MQMS), ensuring compliance with global quality and regulatory standards. Joined the organization during a period of delivery challenges characterized by technical and QA debt, recurring delays of up to 1–1.5 sprints, strong cross-team dependencies, and limited backlog readiness. Working closely with Program Management, Engineering Leadership, RTEs, Architects, Product Owners, UX teams, and Medical Experts, I drove a large-scale delivery transformation that improved predictability, scalability, quality, and organizational maturity. Delivery Transformation • Eliminated critical technical and QA debt, reducing delivery bottlenecks and significantly improving predictability • Removed major technical dependencies between teams, enabling greater autonomy and faster delivery cycles • Improved backlog readiness from less than one sprint of prepared work to maintaining approximately one Program Increment of refined and prioritized backlog • Increased team throughput from 28 story points (7 FTEs) to 68 story points (11 FTEs) while maintaining product quality and regulatory compliance • Designed and implemented a structured onboarding program, reducing ramp-up time from approximately 1.5 months to 3–4 weeks Product Operating Model & Governance • Established a Product Definition Team bringing together Medical Experts, Product Owners, Architects, and UX Designers to improve product discovery, business alignment, and requirement quality • Introduced Story Mapping workshops involving Product Owners, Architects, Tech Leads, UX Designers, and Engineers to identify dependencies, decompose features, and create a shared understanding of product objectives • Coached Product Owners on User Story writing, backlog refinement, prioritization, estimation, acceptance criteria, Definition of Ready (DoR), and Definition of Done (DoD) • Implemented governance practices ensuring continuous alignment between Product Owners, Architects, Engineering teams, and business stakeholders Agile at Scale • Supported the organization's transition from Scrum to SAFe, scaling delivery from a single squad to a multi-squad distributed organization • Planned and facilitated highly successful virtual and in-person PI Planning events, establishing alignment, commitment, transparency, and dependency management across teams • Partnered with Program Management and Engineering Leadership to define and track OKRs, aligning delivery outcomes with strategic business objectives Engineering Excellence & Quality • Introduced delivery governance workflows and Jira automations ensuring Code Review, QA validation, Product Owner approval, and UX validation before feature completion • Established a technology leadership structure across Front-End, Back-End, QA, and DevOps, accelerating decision-making, code review efficiency, and technical ownership • Created collaboration frameworks between UX and Engineering teams, significantly reducing rework and requirement misunderstandings • Coordinated closely with DevOps and third-party vendors to improve environment readiness, release planning, and deployment reliability • Led the adoption and customization of GitHub Copilot within development teams, increasing engineering productivity and accelerating software delivery Knowledge Management & Continuous Improvement • Established documentation standards and knowledge-sharing practices through Confluence, creating a sustainable and highly accessible knowledge base across teams • Introduced Team Health Checks and continuous improvement practices, enabling early identification of organizational risks and strengthening team engagement • Mentored team members and leaders, contributing to increased Agile maturity, stronger collaboration, and improved delivery outcomes Environment: Healthcare R&D | SAFe | Scrum | Agile Transformation | PI Planning | MQMS | OKRs | Story Mapping | Jira | Confluence | GitHub Copilot | .NET | Python | Angular | AWS | Distributed Teams | Regulatory Compliance

Context: Guided the Agile transformation at CCR Elite by combining principles and practices from SAFe, Spotify Agile, and Lean to address unique organizational challenges. Conducted coaching programs to help four managers transition into Scrum Master roles, delivering workshops on key topics such as: Overcoming resistance to change and fostering a culture of Agile adoption. Improving time management, collaboration with Product Owners, and maintaining a focus on continuous improvement. Facilitating effective stakeholder communication and promoting team cohesion. Key Contributions: Integrated SAFe, Spotify Agile, and Lean methodologies to create a hybrid framework that optimized delivery, reduced silos, and enhanced cross-team collaboration. Achieved a 20% reduction in delivery time by applying Agile best practices tailored to the organization’s context. Delivered comprehensive Scrum framework training to multiple teams, fostering a mindset of iterative and incremental delivery. Introduced squad health checks during retrospectives to encourage open dialogue, identify bottlenecks, and drive actionable improvements, boosting team well-being and overall productivity.

Context: Worked on an enterprise information system for MAISON NATURE, a construction company, aimed at streamlining project management and resource allocation. The system enabled efficient handling of construction schedules, material procurement, and workforce management, ensuring timely project delivery and cost optimization. Technologies: Python, PostgreSQL, React, Node.js Key Contributions: Advanced Agile coaching capabilities by training and onboarding new team members on best practices, fostering a shared understanding of Scrum principles within the team. Facilitated core Scrum ceremonies, including sprint planning, daily standups, sprint reviews, and retrospectives, driving a collaborative approach to project delivery. Introduced new workflows and process optimizations tailored to the construction industry, improving meeting effectiveness, boosting team engagement, and ensuring deliverables were met or exceeded. Managed project timelines, resource allocation, and stakeholder communication, ensuring alignment with business objectives and project goals. Coached Product Owners (POs) to adopt story mapping techniques, which greatly improved the clarity of the product backlog and the team's ability to prioritize work effectively. This approach helped the team gain a deeper understanding of user needs and deliver features that directly aligned with business value. Supported POs in backlog management and played an instrumental role in helping them better define user stories, resulting in improved sprint planning and delivery accuracy. Focused on enhancing team collaboration by fostering strong communication between developers, POs, and stakeholders, ensuring transparency and alignment throughout the project lifecycle. Implemented risk management practices, identifying potential issues early and proactively mitigating risks to ensure smooth project delivery.

Context: Worked on Gyneasy, a solution designed to manage medical practices specializing in Gynecology, Obstetrics, and PMA, developed in close collaboration with several doctors. The software featured customizable, intuitive interfaces aimed at reducing time spent on documentation and streamlining key activities like pre-established consultation sheets, automated report generation, and importing biometric data/images using the DICOM protocol. Technologies: PHP, MySQL, HTML, CSS, JavaScript, running on CentOS Key Contributions: Designed and delivered a comprehensive training program on the Scrum framework, emphasizing efficient User Story writing, sizing techniques, and Agile principles tailored for healthcare projects. Led and managed all Scrum activities, enabling the team to support a pipeline of disruptive innovation products in the healthcare space. Guided a cross-functional team of developers and designers to deliver a complex healthcare software project, completing the product 2 months ahead of schedule while adhering to healthcare-specific regulations and best practices. Implemented project management tasks such as risk management, timeline tracking, and resource allocation, ensuring smooth project execution and meeting critical deadlines in a regulated healthcare environment. Ensured seamless collaboration between healthcare professionals, developers, and designers to tailor the software to the real-world needs of medical practitioners. Leveraged industry-specific insights to align the software with regulatory standards, enhancing data privacy, accuracy, and accessibility for healthcare professionals. Focused on understanding the unique needs of medical practice management, including workflow optimization, patient data handling, and compliance with healthcare industry standards, driving the project’s success.

Intern - Software Development and Scrum Implementation Healthcare Information Systems Technologies: PHP, MySQL, HTML, CSS, JavaScript Key Contributions: Designed and developed features for a healthcare information system, enabling efficient data collection, storage, and management for patient admissions, tests, and billing. Spearheaded continuous improvement initiatives to enhance team productivity and streamline workflows. Facilitated team discussions, decision-making processes, and resolved conflicts to maintain team cohesion. Introduced and implemented Scrum practices in a Business Intelligence (BI) environment to deliver actionable insights for stakeholders. Acted as a servant leader, removing obstacles and shielding the team from external distractions to ensure smooth sprint execution.

Context: Worked on providing business consultancy and project management services, focusing on Business Intelligence (BI) and Scrum methodologies to improve the overall business decision-making process and enhance performance. The project involved implementing advanced ETL processes and optimizing data warehouses to create actionable insights for business growth. The focus was on leveraging Power BI to deliver data-driven insights and optimize reporting. Technologies: Power BI, MSBI, Microsoft SQL Server, SSIS, Data Warehouse Key Contributions: Implemented Scrum practices in a BI environment, collaborating with the team to ensure data insights were delivered iteratively, continuously improving team performance and meeting project goals. Managed the end-to-end process of data integration and ETL development using Microsoft SQL Server SSIS, ensuring high-quality, reliable data pipelines for business users. Designed and developed data warehouse schemas, improving the data storage structure, which facilitated faster and more efficient data retrieval and reporting. Developed and optimized Power BI dashboards and reports, empowering stakeholders to make data-driven decisions with intuitive and actionable insights. Provided advanced project management skills, ensuring smooth coordination between technical and business teams, delivering business-driven outcomes on time and within budget. Facilitated the adoption of Scrum within the team, encouraging a collaborative and Agile mindset that resulted in improved communication, faster delivery, and increased client satisfaction. Worked directly with stakeholders to define project objectives, manage timelines, and align business needs with technical solutions, ensuring the delivery of actionable BI insights.

Insider is a digital experience delivery platform for marketers. Accessible from a unified data engine, Insider enables marketers to leverage personalization, predictive segmentation and real-time technologies to boost loyalty and digital growth. Insider is a technology company with offices in London, Moscow, Singapore, Dubai, Warsaw, Istanbul, Kuala Lumpur and Jakarta. Insider was listed as one of Europe’s 100 Hottest Startups in 2016 by WIRED Magazine, featuring European startups that are having an impact. Helping world’s leading brands grow beyond the speed of customer expectations, Insider is trusted by over 200 businesses across various industries including Toyota, AVIS, Media Markt, Lenovo, GNC, MasterCard, BBVA, Delivery Hero, Fiat, Carrefour, Ticketmaster, Air Arabia, Tune Hotels, Dominos, McDonalds, Avon and CNN.x - Through the usage of Scrum, the sales teams learned that there are early indicators that have a direct relation with final sales results.

Developed end-user technical support application for IPMSAN system in an agile environment. -Sprint planning