Yassine Jlassi

Digital Workplace Engineer within the DW team of the IT Department, working in both RUN and BUILD modes, managing enterprise Windows 10 / Windows 11 environments and contributing to large-scale Windows 11 migration projects. + RUN – Operational Activities Ensuring operational stability of Windows 10 / Windows 11 workstations Providing Level 3 support for endpoint-related incidents (OS, applications, deployments) Troubleshooting complex issues using Windows, MECM, Task Sequence, PowerShell Incident analysis and remediation related to application installations, OS upgrades, and configuration policies Continuous improvement of operational procedures and deployment reliability + BUILD – Projects & Industrialization Active contribution to Windows 11 migration projects Design, customization, and maintenance of MECM Task Sequences (In-Place Upgrade, OS deployment) Integration of applications, drivers, and system configurations into deployment workflows Application packaging and remediation (MSI, EXE, scripts) aligned with enterprise standards Application compatibility analysis and remediation for Windows 11 Execution of technical testing (integration, pre-production) prior to production rollout + Application Packaging & Automation Creation, update, and lifecycle management of application packages Automation of installation, configuration, and remediation processes using PowerShell Resolution of packaging-related incidents during deployment and migration phases + Cloud & Hybrid Environment Administration of Azure and Microsoft 365 services Integration of endpoints into hybrid on-premises / cloud environments Identity and access policy management in an enterprise context + Collaboration & Documentation Collaboration with project, architecture, operations, and support teams Creation and maintenance of technical documentation related to Operational Procedures

+ Digital Workplace & Endpoint Management - Management of Windows Workstation (Windows 10 / Windows 11) - Administration of Windows Server 2019 / 2022 - Endpoint lifecycle management using Microsoft MECM and Intune - Active Directory administration including GPO design, deployment - Automation of operational and configuration tasks using PowerShell + RUN – Operations & Support - Ensuring RUN for Digital Workplace environments (availability, stability, performance) - Providing Level 3 support for complex endpoint, OS, applicationincidents - Advanced troubleshooting using Windows, MECM, PS - Incident management and follow-up through the HEAT ticketing system + BUILD – Projects & Industrialization - Contribution to Digital Workplace projects and industrialization initiatives - Participation in Windows 11 post-migration activities, including: Maintenance and troubleshooting of Task Sequences in post-deployment scenarios Application packaging, remediation, and updates following Windows 11 migration Application and system compatibility analysis on migrated workstations Resolution of post-migration incidents during stabilization phases -Execution of technical testing (integration and pre-production) prior to production rollout + Application Packaging & Automation - Creation, update, and integration of application packages (MSI, EXE, scripts) - Automation of installation, configuration, and remediation using PowerShell + Security & Compliance - Endpoint protection management using CrowdStrike - Vulnerability assessment and remediation tracking with Tenable Nessus - Enforcement of security baselines and hardening policies + Cloud, Hybrid & Intune Management - Administration of Azure and Microsoft 365 services in a corporate environment - Management of Microsoft Intune for endpoint configuration and lifecycle management - Deployment of applications via Intune (Win32, MSI) in hybrid environments - Definition and enforcement of device compliance policies

– Servers & workstations management (Windows Server 2012R2/2016/2019/2022, Windows 10/11). – Active Directory - GPO - DNS - DHCP - DFS - SSL - IIS - Powershell - RDS - WDS – Endpoint management (SCCM / Intune / VMware WorkspaceOne) – Virtualisation (Vcenter - ESXi 6.7) – SQL server – Office 365 – Azure – Reporting: SSRS - Power BI – Capacity management : DC Scope – Monitoring: Logic Monitor – Patch Management (WSUS / SCCM / Intune) – Endpoint protection (Crowd Strike / Taegis/ Lookout) – Security data & Analytics (Rapid7) – Cloud proxy (ZScaler) – Manage interventions on a ticket management system (Isilog/ ServiceNow). – Users Support Level 3.

– Implement & Manage ISMS (ISO 27001) – Analyse the existing system – Design the specifications based on the customer's needs – Define the company's security policy – Identify and analyse IS risks – Design of measures and procedures – Develop and integrate IT solutions into the enterprise – Incident Management – Monitoring, measurement, analysis and evaluation – Treatment of non-conformities – Make improvements if necessary

– Implement & Manage ISMS (ISO 27001) – Analyse the existing system – Design the specifications based on the customer's needs – Define the company's security policy – Identify and analyse IS risks – Design of measures and procedures – Develop and integrate IT solutions into the enterprise – Incident Management – Monitoring, measurement, analysis and evaluation – Treatment of non-conformities – Make improvements if necessary

– Servers management (Windows Server 2008R2/2012R2). – TCP/IP, DHCP, DNS, GPO, Active Directory, MS Exchange, SQL server, Office 365. – Workstations management (Windows 7,10). – Design of the network architecture. – Configuration and installation of network equipment. – Manage firewall (Fortinet). – Ensure Network Security. – Implementation of ISO 27001 standards. – ISMS internal audit. – Manage backup system (Uranium backup, Veeam Backup & Replication). – Manage interventions on a ticket management system (TrackIT / Footprints). – Users Support. – Users training. – Ensure proper operation, monitoring and optimization of computer equipment. – Standard computer configuration. – Analysis (software licenses, updates...). – Link IT planning to business strategy. – Management of office supplies (inventory, organization, input / output). – Produce all necessary documentation, recommendations and proposals.

– Examine internal IT controls. – Evaluate the design and operational effectiveness. – Determine exposure to risk and develop remediation strategies. – Respond to all system and/or network security breaches. – Plan, implement, monitor and upgrade security measures for the protection of the organization's data, systems and networks. – Test and identify network and system vulnerabilities, and create counteractive strategies to protect the network. – Conduct efficient and effective IT audit procedures. – Review, evaluate and test application controls. – Provide recommendations and guidance on identified security and control risks.

– Server Management (Windows server 2008R2). – TCP/IP, DHCP, DNS, GPO, Active Directory, SQL server ... – Workstation Management (Windows XP, Vista, 7). – Configuration and installation of network equipment. – Ensure the security of the network. – Preparation & updating the procedures manual (hardware). – Managing hardware (inventory, organization, input, output, consumption of printers ...). – Management of office supplies (inventory, organization, entry / exit). – Creation of presentations and graphics (logos, models ...) – Ensure proper operation, monitoring and optimization of equipment computer. – Standard configuration of computers. – Analysis (software licenses, updates...). – Intranet: (Monitoring and improvement - Access and user management Inserting and updating CVs) – Data backup (daily & monthly). – Follow-up and participation in the setting up of the website. – Recovery of applications and ads. – Share job offers. – Integration of news and references.