Yassmin Ali

- Development of the growth strategy focused both on financial gain and customer satisfaction - Conducting research to identify new markets and customer needs - Arrangement business meetings with prospective clients - Promoting the company’s products/services addressing or predicting clients’ objectives - Keeping records of sales, contracts, revenue, and invoices. - Providing trustworthy feedback and after-sales support - Building long-term relationships with new and existing customers - Developing staff and the processes

Administration Tasks : o Leading the receptionist and the secretary . o Overseeing and delegating tasks to the admin team . o Order office supplies . o Dealing with telecom company o Dealing with Fawry. Business Support Tasks : o Coordinate events (exhibitions). o T ender and Practices (Catching - Following Up - Insurances - Communications). o Customers Registrations o Customers’ Correspondence (Fax – Email – Call). o Developing and Maintaining Filing System per sectors / customers . o Sending & receiving shipments of samples and documents . o Coordinate POS activities. Financial Tasks : o Collections Reports & Plans . o Aging Report o Leading collections team . o Following up collections with sales team & customers . o Commercial Invoices & Credit Notes Creation and send it to the customers . o Creation the statements of customers . o Creation invoices / Credit Notes.

o Sales Activity weekly reports . o Sales Activity monthly reports . o Sales Analysis monthly reports o Following-up customers . o Following-up & analysis of import documents.

o Following-up customers' issues. o Handle complaints provide appropriate solutions and alternatives within limited time. o Following up to ensure resolution. o Following-up the company's branches abroad.

o Setting up customer & suppliers accounts. o Following-up and analysis of sales. o Following-up expenses and classified. o Following-up account bank and review. o Following-up customers. o Following-up suppliers. o Sales follow-up officials. o Customers’ Registrations.

o Telemarketing o Handling customers. o Selling Ads.