Yihui YIN
Senior Customer Success Manager
Salaire / Taux journalier
Paris, France
Freelance
Expertises
Langues
À propos
Introduction
Senior Customer Success Manager with 4+ years driving product strategy and enterprise client growth. Generated $100k+ ARR, prevented $80k account churn, and reduced implementation timelines by 25% through strategic product collaboration. Specialized in SaaS onboarding, feature development, and turning customer insights into revenue-driving product roadmaps.
Expérience de travail
Senior customer success manager
Pricemoov
juin 2024 - Présent
2 ans 5 mois
Paris, France
• Led feature discovery and prioritization in close partnership with Product team, representing high-value enterprise clients (totaling €1M+ ARR) • Created structured feedback loops between CSMs and Product, influencing 3 major roadmap items and improving time-to-adoption by 25% • Participated in weekly product refinement sessions with UX and developers to align feature delivery with client expectations and market gaps • Co-built onboarding workflows and usage playbooks, reducing average implementation timeline by 2 weeks • Drove stakeholder engagement through QBRs and customer interviews, uncovering unmet needs and validating future product directions • Designed and implemented an internal issue-handling process that improved ticket triage and cut average resolution time
Winddle
mai 2020 - mai 2024
4 ans 1 mois
Paris, France
Customer Success Manager
mai 2020 - mai 2024
4 ans 1 mois
Paris, France
𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 • Successfully managed and delivered a project that generated $100k ARR, achieving high customer satisfaction. • Led the development and implementation of two key features—Carbon Footprint Tracking and Shipment Lite—that generated multiple leads and secured 2 new clients. • Effectively prevented the churn of a key account ($80k ARR), maintaining a crucial revenue stream. 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 • Led needs assessment workshops and managed end-to-end solution configuration, tailoring the implementation to client-specific requirements. • Delivered projects on time and within budget, building strong organizational skills and uniting team members from diverse backgrounds. 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 • Conducted user research and managed the lifecycle of new features, including Carbon Footprint Tracking and Shipment Lite. • Owned feature strategy, driving future enhancements based on user feedback and performance data. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 • Managed a client portfolio, monitoring service usage and engagement to proactively address retention risks and identify upsell opportunities. • Analyzed customer satisfaction and operational data to develop strategies that improved retention metrics and user engagement. 𝗨𝘀𝗲𝗿 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 • Developed and implemented onboarding strategies that improved user adoption and proficiency. • Maintained and updated a comprehensive knowledge base for both internal and external stakeholders. 𝗣𝗿𝗲-𝘀𝗮𝗹𝗲𝘀 • Provided product expertise during the sales process, crafting tailored demonstrations and contributing to RFP responses. • Supported sales strategies and pitches, effectively communicating the value proposition to prospective clients, leading to successful conversions and new business acquisition.
Customer Success Manager
mai 2020 - mai 2023
3 ans 1 mois
Paris, France
Business Intelligence Developer
ADVANCED Schema
avr. 2019 - mai 2020
1 an 2 mois
Paris, France
Tasks on Microstrategy (BI solution) - Developped reportings - Modified and optimized existing reportings - Elaborated tests cases - Handled incidents and bugs Tasks on OTIC (ETL solution) - Elaborate data model - Developped ETL workflow - Modified and optimized existing reportings - Handled incidents and bugs
Business intelligence developer
BRED
avr. 2018 - mars 2019
1 an
Paris, France
In order to implement the new International Financial Reporting Standards 9, the firm decided to adopt a new reporting tool to generate financial reports • Organized workshops with financial department to understand and analyze their needs • Built functional and technical requirements specifications for new financials reports • Built new financial reports in OBIEE/Access/Datastore depending on needs • Prepared tests plan for newly build financial reports • Delivered tested financial reports to financial department • Organized workshops to present new version of financial reports Technical skills : Oracle Business Intelligence, Access, Datastore, Oracle Functional skills : French Accounting, IFRS9 Accounting
Back-end Developer
Orange
avr. 2017 - août 2017
5 mois
Caen Area, France
April 2017 – August 2017, Orange Labs Business Intelligence Engineer In order to migrate from SQL database to a NoSQL database, a compatibility study between new Database and existing reporting tool was required. • Tested the compatibility of new database (MongoDB) and current reporting tool (i-net Clear Reports) using JAVA • Built financial reports in Pentaho Data Integration due to incompatibility of new Database and former reporting tool • Built activity reports in english • Prepared performance tests plan for new financial reporting generation in english • Achieved performance tests in different Operating System Technical skills : Pentaho Data Integration, Java, MongoDB, Ubuntu, Windows
Formation
Noé
Product manager
2024 - 2024
2 mois
South China University of Technology
Academic exchange
2017 - 2018
2 ans
EFREI - Grande école du numérique
Diplôme d'ingénieur
2016 - 2018
3 ans
University of Staffordshire
Academic exchange
2015 - 2016
2 ans
EFREI - Grande école du numérique
Licence Mathématique et Informatique de l'UPEM
2013 - 2016
4 ans