Yostina Nashaat
Senior Customer Support Specialist
Salary / Daily rate
Asyut, Al Hamraa Ath Thaneyah, El Fateh, Assiut Governorate, Egypt
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Senior Customer Support Specialist with 3+ years managing reservations, scheduling, and client services across diverse industries. Expert in Respond.io, Stripe, Zoho Books with proven success in upselling and order processing. Delivering exceptional customer experiences through multi-channel support and streamlined booking systems.
Work experience
Senior Reservations & Customer Support Specialist
You Baby Studio
Dec 2023 - Present
2 years 11 months
Dubai - United Arab Emirates
Skills: Respond.io · Stripe (Software) · Reservations · Zoho Books · Bookings · Scheduling · Coordinating Schedules
Senior Customer Service Representative
restAcall
Apr 2023 - Oct 2023
7 months
Remote, OR 97458, USA
Skills: Client Services · Consumer Services · Communication · Upselling · Order Processing · Customer Support
Live Support Agent
MTCGAME
Oct 2021 - Dec 2022
1 year 3 months
Türkiye · Remote
Skills: Client Services · Online Support · Order Processing · Customer Support · Customer Experience · Customer-focused Service · Chat · Customer Satisfaction · Customer Service
Photo Editor
PIX Printing Center
Sep 2020 - Jul 2021
11 months
Cairo, Cairo Governorate, Egypt
Editing and printing photos, Handling invoices, calls, and orders
Education
Assiut University
Bachelor of Commerce - BCom
2016 - 2021
4 years 11 months