Younes BENHADDOU
Senior Customer Success Manager EMEA
Salaire / Taux journalier
Paris, France
CDI et freelance
Peut venir sur site
Expertises
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À propos
Introduction
Enterprise Customer Success Manager with 7+ years managing high-value EMEA portfolios worth millions in ARR. Proven expertise in reducing churn, driving adoption strategies, and handling complex enterprise renewals across tech and energy sectors. Specialized in stakeholder relationship building and cross-functional collaboration to maximize customer lifetime value.
Expérience de travail
Customer Care Manager
TotalEnergiesFreelance
sept. 2024 - Présent
1 an 10 mois
Ville de Paris, Île-de-France, France
EMEA market - Resolved 100% Level 3 JIRA/SNOW tickets within SLA, imrpoving customer satisfaction scores - Analyzing of transactions to find patterns and resolve pricing issues - Managed payment collections and invoicing for B2C electric mobility services. - Conducted trend analysis to reduce recurring technical issues by 30%.
Customer Success Manager
Precisely | Trust in Data
mai 2022 - Présent
4 ans 2 mois
Paris, Île-de-France, France
EMEA market - Managed €5M ARR portfolio across EMEA, focusing on Enterprise accounts (> $100K ARR each). - Achieved 95% renewal rate by implementing strategic adoption plans and quarterly health checks. - Drove 20% upsell growth through consultative engagement and cross-team collaboration. - Acted as primary liaison between clients and internal teams (Sales, Product, Support) to ensure success. - Main POC for new clients (onboarding)
Customer Care Manager
BlaBlaCarFreelance
avr. 2023 - déc. 2023
9 mois
Ville de Paris, Île-de-France, France
EMEA market - Led fraud analysis and prevention, reducing fraudulent activity by 30%. - Managed Zendesk tickets resolution for 600k users with 450k travels per month, achieving SLA compliance of 95% - Handled fraud prevention and customer support across email and phone platforms.
Customer Success Manager
Integral Ad Science
mars 2019 - mai 2022
3 ans 3 mois
Paris, Île-de-France, France
EMEA market - Oversaw Enterprise brands and agencies portfolio, delivering 50+ QBRs annually. - Improved campaign performance by 15% through KPI monitoring and actionable insights. - Onboarded 30+ new clients, ensuring smooth adoption and satisfaction. - Managed accounts generating $3M ARR - Developed reporting frameworks that reduced analysis time by 40%. - Specialist on Social ads (Youtube, Meta, Twitter, Pinterest) - Cross-working with different teams internally (Product, Support, Engineering,Finance)
Customer Success Manager
Awin Global
juil. 2018 - janv. 2019
7 mois
Paris Area, France
French+Benelux markets - Managed advertiser/publisher partnerships, increasing engagement by 20%. - Delivered weekly performance reports and optimized campaigns for ROI. - Supported 200+ affiliate partnerships, driving incremental revenue growth of 10%. - Customer portfolio management - Monitoring, analysis of target KPIs, reports and recommendations - Emailing campaigns (writing HTML newsletters, BAT checks) - QBR meeting
Account Manager
Studios MercuryaFreelance
janv. 2018 - juil. 2018
7 mois
Paris, Ile-de-France, France
French market - Follow-up of the prospect throughout the sales cycle - Management and enrichment of CRM - Reporting of activity and results of sales activity
Account Manager
GEREPFreelance
sept. 2017 - déc. 2017
4 mois
Paris
French market - Fill Account Plans - Updating and Cleaning the CRM - Managing relationship between Gerep and their premium clients
Formation
Université Paris-Est Créteil
MASTER DEGREE
2017 - 2018
2 ans
Université Paris-Est Créteil
BACHELOR DEGREE ADMINISTRATION AND INTERNATIONAL EXCHANGE
2013 - 2016
4 ans