Younes SAADI

– Client-facing role at Amundi Technology, operating on the ALTO Investment platform. – I act as a front-to-back operational point of contact for institutional clients on Trading & Middle Office workflows, covering incident management, trade processing and platform usage. – I handle functional support and incident diagnosis (business impact, pre-production analysis, log review, workarounds), coordinate tickets and client requests with Product & R&D, and ensure clear communication aligned with SLAs. – I also contribute to process optimisation, client adoption, knowledge documentation and cross-team governance across Trading, Middle Office and Product.

– Consultant en finance de marchés en mission chez Amundi Technology. – Provided Level 1 & 2 support for institutional clients using the ALTO platform (portfolio management, trading, risk, and operations tools). – Acted as the main point of contact for key accounts, managing incidents, service requests, and enhancements across all asset classes. – Responsibilities included coordinating with internal teams (Risk, Ops, Compliance, Trading) to resolve client issues, monitoring KPIs and managing client backlogs, supporting client onboarding and training.