yousr ben mallouga

-Developed and maintained project roadmaps, tracked milestones, and managed interdependencies across IT projects (RUN, BUILD, security, performance). -Consolidated KPIs and created dashboards to report project and team performance (API, SAAS, on-call) to senior leadership. -Ensured compliance with time tracking and consolidated activity reports for resource management. -Led the rollout of standardized templates (postmortems, reflex cards, risk logs) to improve cross-team documentation and reporting.

Led stakeholder engagement to gather and prioritize requirements, creating actionable user stories and functional specifications. Managed backlog and ensured timely delivery of features through rigorous oversight of development and acceptance phases. Write user stories and functional specifications Facilitated cross-functional coordination to align technical and business teams.

Directed field operations for timely data delivery, managing a team of 20 to uphold quality and accuracy. Collaborated with stakeholders at all levels to align operational strategies with business objectives. Oversaw budgeting and financial management for the Collection Team.

Manage Field Auditors virtually and provide technical support to ensure no disruptions in workflow. Identifie and respond to potential qualtiy issues (Falls below maximum number of allowable quality escapes.) Continuously interpret information from multiple sources to manage quality and proactively identify market/store trends. Make recommendations on improvements to tools and workflow processes.

Set and configure the environment for test and production Set and prepare devices used for collection Test both environment and devices before starting production Train the auditors on the use of the different application needed for the data collection

Approaching people to participate as respondents in the survey or project. Conducting interviews face to face, for example in the street, or in people's homes. Explaining the purpose of the research. Asking a set of scripted questions to gauge people's attitudes towards a particular product, service or issue. Recording responses on a questionnaire. Carrying out a set number of interviews to meet a target.