Youssef Mersaoui
Senior Engagement Manager | Customer Experience
Salaire / Taux journalier
Paris, France
Freelance
Peut venir sur site
Expertises
Langues
À propos
Introduction
Engagement Manager with 14+ years leading multi-million CRM and customer experience transformations across B2B, B2C, and public sectors. Expert in end-to-end program delivery from visioning to implementation, specializing in Microsoft Dynamics CRM and change management. Ready to transform your customer relationships and drive measurable business growth.
Expérience de travail
Senior Engagement Manager
BearingPoint
févr. 2018 - Présent
8 ans 9 mois
Paris Area, France
• Led multi-million end-to-end CRM and CX transformation programs for diverse organizations in B2B, B2C, and public sectors. • Specialized in end to end CX and CRM transformations, overseeing visioning, scoping, design, implementation, and change management. • Developed new offers and delivery models, recruited and developed teams, and fostered partner relationships.
Senior Consultant
CGI Business Consulting
sept. 2010 - mars 2018
7 ans 7 mois
Paris Area, France
Delivery from end to end of Customer Relationship transformation programs
Formation
Télécom Paris
Diplôme d'ingénieur
2007 - 2010
4 ans
Classes préparatoire MPSI / MP*
2005 - 2007
3 ans