Ysé Maso y Guell Rivet

CRM Manager

Salary / Daily rate

Paris, France

Freelance

Can come onsite

Skills

Salesforce Marketing CloudCRM

Languages

French (Native)English (Fluent)GermanSpanish

About me

Intro

CRM Manager freelance experte Salesforce, j’accompagne les marques dans la création et l’optimisation de stratégies marketing data-driven (email, SMS, triggers, parcours). J’ai développé mon expertise auprès d’acteurs majeurs comme Accor, Coty, Lapeyre et MYM, avec un fort focus performance et segmentation avancée.

Links

Work experience

CRM Manager - Freelance

FreelanceFreelance

May 2025 - Present

1 year 6 months

Paris, France

CRM Manager - Raffles and Fairmont Hotels - ACCOR

Raffles Hotels & Resorts

Dec 2023 - Present

2 years 11 months

92130 Issy-les-Moulineaux, France

CRM Manager

MYM

Feb 2023 - Dec 2023

11 months

Paris, France

Salesforce Marketing Cloud Missions fonctionnelles : Créer les nouvelles journeys d'automation sur les différents segments Créer de nouvelles segmentation en natif avec DeSelect Gérer et mettre à jour le modèle de données Assurer et piloter la réputation de notre adresses IP et la delivrabilité des différents leviers Gérer le calendrier des opérations marketing (Emailing, sms) en coordination avec l'équipe Growth Suivre les performances de toutes les actions sur les différentes cibles (Journeys, Newsletters, Emailings, Sms…) Recommander et mettre en place l'optimisation des différentes campagnes Missions techniques : Mettre en place le tracking Assurer et piloter la réputation de notre adresses IP et la delivrabilité des différents leviers Personnalisation des emails avec recommandations dynamiques - AMPscipt et SQL Missions stratégiques : Piloter les performances des actions marketing sur tous les canaux (Journeys, Newsletters, Emailings, Sms…) Mettre en place une stratégie d'hyper segmentation et personnalisation Mettre en place un programme de fidélité

Consultante Salesforce Marketing Cloud

Onepoint

Oct 2022 - Mar 2023

6 months

Paris, France

iCom Cloud

Oct 2020 - Oct 2022

2 years 1 month

Consultante Salesforce Confirmée

Feb 2022 - Oct 2022

9 months

Consultante Salesforce Junior

Oct 2020 - Mar 2022

1 year 6 months

Neuilly-sur-Seine, France

Digital Consultant Freelance

Ysé Maso y Guell RivetFreelance

Aug 2019 - Aug 2020

1 year 1 month

Paris, France

Started working as a Digital Consultant and registered on the Malt Platform. Digital Consultant missions: - Digital Audit: (SEO audit, Website Audit, Website Traffic Analysis, Analytics Audit, Social Audit, Advertising Audit) - Digital Marketing Strategy - Digital Communication Strategy

Oscar et Valentine

May 2019 - May 2020

1 year 1 month

Community Manager

Aug 2019 - May 2020

10 months

Community Manager

May 2019 - Aug 2019

4 months

- Established and edited communication and marketing strategy - Managed social media platforms - Writing content for media platforms - Traffic analysis and management thanks to Google Analytics

Agent d'accueil

Château de Versailles Spectacles

Jul 2019 - Oct 2019

4 months

Versailles Area, France

Sales and E-commerce Assistant

BrandAlley

Feb 2018 - Jul 2018

6 months

Région de Saint-Denis, France

• Managed the brands I was in charge of, on the website: animation and development of e-shops, developing themes each week, products online and corners merchandising, follow-up of turnover and optimization of commercial animations to promote the disposal of stocks. • Managed our partnerships with the brands, internally: purchasing management and supplier follow-up, coordination between the purchasing sector and the various services, optimization of purchases in compliance with cost objectives, profitability, quality and volumes, update stocks and prices with suppliers for online sales, management of suppliers' requests, order tracking, product management (sample processing, follow-up shooting, tracking returns) • Attended appointments with brands to discover the stakes of the negotiations and foster relationships

Member of a Hosting Agency

DSD Organisation

Feb 2017 - Mar 2018

1 year 2 months

Paris Area, France

Member of the hosting agency, participated in many events, hosting, serving drinks and doing animation for different brands like Louis Vuitton or L'Oreal.

Hostess/Team member

Central Perk

Apr 2017 - Jul 2017

4 months

Singapore

Worked as a Central Perk team member for almost 3 months. Helped to serve clients and I also participated in elaborating special events in the cafe.

Sales Advisor

Saint Laurent

Jun 2016 - Oct 2016

5 months

53 avenue Montaigne

I completed my first year business school internship at Saint Laurent Paris Avenue Montaigne in retail from May 17, 2016 to August 31, 2016.


Education

Trinity Business School

Master in Digital Marketing Strategy , Digital Marketing

2019 - 2020

2 years

Paris-Pantheon-Assas University

Global BBA, Institut Français de la Presse

2019 - 2019

1 year

ESSEC Business School

Global BBA , Management

2015 - 2019

5 years

ESIC Business & Marketing School

Global BBA

2018 - 2018

1 year

ESSEC Asia-Pacific

Global BBA

2017 - 2017

1 year

Université Paris Cité

2013 - 2015

3 years

Lycée Hoche

Baccalauréat, Scientifique

2010 - 2013

4 years


Licenses & certifications

Salesforce Certified Marketing Cloud Social Specialist

Issued: Dec 2021

Certified by Salesforce

Salesforce Pardot Specialist

Issued: Jul 2021

Certified by Salesforce

Salesforce Certified Administrator (SCA)

Issued: Sep 2020

Certified by Salesforce

Google Analytics for Beginners

Issued: Apr 2020

Certified by Google

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