Yusef Bouhairie

Strategic leadership of IT operations, security compliance, and cloud infrastructure for a multilingual organization. Responsible for delivering comprehensive IT strategy across internal systems and client-facing infrastructure. Security Governance & ISO Compliance: ● ISO 27001 & GDPR Leadership: Led and implemented the successful deployment of the ISO/IEC 27001 Information Security Management System (ISMS). Collaborated across departments to achieve full audit compliance with SMG auditors. ● Risk Framework Development: Developed and enforced internal controls, data classification protocols, and risk assessment frameworks to secure sensitive client data. ● Cybersecurity Resilience: Built cybersecurity KPIs and deployed the "KnowBe4" training platform to improve staff resilience against phishing and social engineering. AI Innovation & Machine Learning Operations: ● AI Workflow Deployment: Led the implementation of AI-assisted workflows to enhance content processing efficiency, integrating automation pipelines that streamline data handling. ● Custom Model Training: Spearheaded the prototyping of custom machine learning models trained on curated bilingual datasets (TMX files), emphasizing domain-specific accuracy. ● Human-in-the-Loop Processes: Established processes for iterative model training by incorporating feedback loops, enabling continuous refinement based on post-edit corrections. Cloud Infrastructure & Operations ● Hybrid Cloud Strategy: Designed a hybrid cloud strategy balancing cost, security, and flexibility using AWS and Microsoft 365. ● Disaster Recovery: Designed and implemented DR solutions leveraging geographically distributed backups to ensure rapid data recovery.

Time dedicated for learning and development with focus on cloud technologies (AWS, Azure, O365, .)

In charge of all corporate clients (25 small to medium size organizations): - Communicated with clients, understand their needs, and recommended personalized solutions. - Deployed, maintained and monitored client infrastructures: o IAM: configured AD security groups and group policies, configured ADSync, created and managed identities o Backups (on-prem, cloud): installed &configured backup agents (Acronis), monitored backup jobs, integrity checks o OS and infrastructure: configured domain controllers (DC, SDC), .. o Hardware: evaluated new hardware and software to meet company requirements, maintenance and replacement of pc parts (RAM, fan, power supply, VGA, SSD storage, ..) o Security: deployed and configured of AV (Bitdefender), monitored and investigated security alerts o Networking: configured proxy policies and network filtering rules - Provided IT and customer support (L1 and L2): troubleshoot and fix errors, investigate tickets (ConnectWise Manage) and escalate when needed, configured workstations, and tested and deployed new software - Project manager for the deployment and configuration of an IT management tool on all client infrastructures (Connectwise Automate RMM, Manage PSA, ScreenConnect)

Restaurant manager at Mayrig, a fine dining restaurant specialized in Armenian cuisine. - Coordinated daily restaurant management operations, including inventory management and controlling operational costs to reduce waste. - Handled team conflicts to prevent them from affecting the workflow and established daily staff meetings. - Hired and trained new employees and gave appraisals on staff performance to increase productivity. - Responded efficiently and accurately to restaurant customer complaints. - Reported weekly, monthly, and annually to upper management about revenues and expenses. - Prioritized COVID-19 safety protocols during the pandemic outbreak.

In charge of the vote counting system for the largest districts in Lebanon - Monitored and ensured the proper functioning of the vote counting system during election periods (immediate solving of arising issues) - Trained and supervised data entry teams (+20) - Installed and prepared the work environment: printers, workstations, network, screens, and projectors for judges - Uploaded election results online with respect to the deadline.

Restaurant manager for La Petite Maison (fine dining chain restaurant). - Analyzed staff evaluations and feedback to improve customer experience at the restaurant. - Held daily meetings with the staff to discuss daily operations. - Handled cash register checks daily to ensure that all cash and operations are done properly at the end of the day. - Provided new ways to reduce waste and decrease operational costs. - Trained new employees and provided ongoing training for all staff. - Oversaw health code compliance and sanitation standards. - Responded to customer complaints tactfully and professionally.

Captain Waiter at Phoenicia Hotel Beirut, a 5 stars luxury hotel. Assumed role in the following fine dining restaurants: - Eau de vie (French) - Amethyste (Lounge) - Wok wok (Japanese) - Mosaic (Buffet)

Room Service Supervisor at Hotel Plaza, a 4 stars hotel in Beirut

Sales person at BHV, in special events zones, in two different locations

Refilling products on shelves