Yves D.

As Senior IT Project Manager, I led a major digital workplace modernization program for a multinational group, delivering a secure, compliant, and scalable Microsoft 365 environment used across several entities. I was responsible for the full project lifecycle, from defining the strategy and governance model to driving delivery, migration and change management. The goal was not only to replace legacy tools, but to transform the way teams collaborate, communicate and share information. I structured the roadmap, clarified the scope, and established clear success criteria while ensuring full alignment with internal governance. I managed the project budget of approximately €5M, coordinated multiple international teams, and maintained continuous communication with C-level stakeholders. Throughout the initiative, I worked closely with IT, Legal and Compliance teams to guarantee GDPR, ISO 27001 and internal security standards were fully respected. I oversaw the end-to-end deployment of Microsoft 365, including SharePoint, Teams, Exchange Online and OneDrive, enabling several thousand users to transition to a modern and unified collaborative environment. A strong focus was placed on adoption: I built and executed a structured change management plan with targeted training, communication campaigns and ongoing user support to ensure a smooth transition. I also ensured quality and risk control through rigorous governance, performance tracking dashboards and close oversight of external vendors and service providers. Post-migration, I led audits and optimization plans to refine performance, improve user experience and reinforce long-term operational efficiency. This program resulted in a seamless transition with zero data loss, no downtime, and full adoption achieved within six months, significantly improving collaboration and productivity across the organization.

As Project Manager for IGT, I led the modernization of the Belgian National Lottery’s online gaming platform, a large multi-domain program involving web development, payments, infrastructure, QA, and regulatory compliance. I managed the full project lifecycle from charter definition and planning to delivery, quality control and post-implementation review while ensuring full alignment with the customer’s governance and regulatory constraints. I structured the project scope, roadmap and milestones across all streams, and coordinated a multidisciplinary team of 15+ engineers, QA analysts and DevOps experts. My role included daily coordination, workload balancing, issue resolution and maintaining continuous visibility for C-level stakeholders through clear reporting, progress reviews and risk analysis. To strengthen delivery predictability, I introduced a hybrid Agile framework combining Scrum and Kanban, improving team responsiveness, transparency and overall delivery quality. I maintained a detailed risk register, anticipated resource needs, and ensured the project stayed on time and within the €2M budget. Quality and compliance were key pillars of the mission. I established a QA framework aligned with ISTQB and ISO 27001, ensuring traceability, functional validation and secure releases. I also managed change requests through a structured governance process, supporting evolving business needs while maintaining delivery stability. I leveraged Jira, Power BI and MS Project to build dashboards for real-time monitoring of KPIs, workload and delivery performance. This allowed the team and stakeholders to make informed decisions throughout the project. The modernization was delivered successfully, resulting in a stable, compliant and high-performing platform. Transaction speed improved by 25%, incidents dropped by 40%, and the solution passed all regulatory audits without deviation.

As IT Project Manager at the European Commission, I managed several major digital transformation initiatives in a highly regulated and politically sensitive environment. I was responsible for full project ownership, from strategic planning and charter definition to delivery, risk control and stakeholder governance, ensuring compliance with EU standards for security, quality and transparency. During the COVID-19 crisis, I led the Commission’s Digital Continuity Plan, enabling secure remote work across all Directorates-General while maintaining full operational resilience. This included the rollout of secure collaboration tools, reinforcement of cybersecurity controls and alignment with strict EU data protection directives. Alongside the crisis response, I delivered long-term modernization programs focused on improving cybersecurity maturity, optimizing workflows and strengthening governance across the institution. I managed multiple concurrent projects, structured roadmaps, monitored budgets and coordinated technical, functional and compliance teams across DGs. I implemented robust risk management and quality assurance practices aligned with ISO and EU audit requirements. I also led change management activities, ensuring new solutions were not only deployed but fully adopted by users and leadership. To improve visibility and decision-making, I created dashboards using Jira and MS Project for real-time tracking of KPIs, workload and financial metrics. I combined Agile and Waterfall methodologies to adapt delivery approaches to project complexity, and contributed to internal knowledge transfer by mentoring junior PMs and improving process documentation. The programs I led delivered secure, compliant and resilient IT services across the Commission, ensuring uninterrupted operations during COVID-19 and significantly strengthening the institution’s digital efficiency and cybersecurity posture.

As a Business & Process Analyst, I acted as a strategic bridge between business, technical, and operational teams. My mission was to clarify processes, remove ambiguity, and build a unified understanding of workflows across the organization. By translating complex operations into clear models and actionable insights, I helped reduce misalignment, accelerate decision cycles, and unlock measurable efficiency gains. I designed precise process flows using Microsoft Visio and BPMN standards, mapped current-state and target-state workflows, and led workshops with stakeholders to validate designs and align expectations. Through detailed gap analyses, I surfaced operational bottlenecks and identified structured opportunities for automation, simplification, and optimization. My role extended beyond documentation: I embedded quality and compliance standards into all process definitions, ensured full alignment with QMS requirements, and collaborated closely with cross-functional teams to assess performance and recommend improvements. By approaching each process with a solution-oriented mindset, I consistently delivered clarity, actionable roadmaps, and scalable enhancements that strengthened productivity and user experience across teams.

Served as the frontline advisor for both retail and business banking clients, managing a high volume of complex customer requests, from day-to-day transactions to specialized services involving SWIFT payments, international transfers, and regulatory compliance support. Provided guidance on cross-border payment operations and ensured that all SWIFT-related transactions were executed accurately and in line with compliance requirements (e.g. AML, KYC). Acted as a trusted point of escalation for time-sensitive or high- value operations, helping clients resolve issues quickly while preserving service quality. Took full ownership of the customer experience from resolving complex queries and complaints to supporting onboarding and usage of secured banking channels. By consistently meeting performance metrics and strengthening customer relationships, contributed directly to client retention and revenue generation. Worked closely with internal teams to escalate system issues, improve service flows, and ensure full alignment with the bank’s service standards and operational goals.