Yves Nyom

Launched and operate a fully operational Shopify e-commerce store end-to-end, applying product management and business analysis expertise to a direct-to-consumer dropshipping model. ✓ Designed an integrated tech stack spanning Shopify, payment gateways (Stripe, PayPal, Shop Pay), email/SMS automation (Klaviyo), and paid media (Meta, Google, TikTok). ✓ Built and optimized conversion funnels driving measurable traffic and order growth through A/B testing, SEO, and multi-channel paid acquisition. Responsibilities ✓ Founded and operate BlueOakReseller LLC, managing the full product lifecycle from store configuration to fulfillment and customer service. ✓ Configured the Shopify storefront end-to-end: domain, theme, navigation, collections, checkout, shipping zones, and multi-region tax rules. ✓ Integrated and validated payment gateways, refund, and chargeback flows for secure, compliant transactions. ✓ Sourced and vetted dropshipping suppliers, negotiating cost, lead times, and quality to protect margin and CX. ✓ Built the product catalog with conversion-focused copy, pricing strategy, and SKU/inventory management. ✓ Executed paid acquisition across Meta, Google, and TikTok, defining audiences, creative variants, and budgets to optimize ROAS. ✓ Designed Klaviyo lifecycle flows (welcome, abandoned cart, post-purchase, win-back) to lift retention and LTV. ✓ Implemented on-page and technical SEO (metadata, structured data, site speed, internal linking) to grow organic traffic. ✓ Configured GA4, Meta Pixel, and Shopify analytics; built KPI dashboards tracking sessions, CVR, AOV, CAC, and ROAS. ✓ Ran iterative A/B tests on landing pages, PDPs, and ad creative using agile, data-driven principles. ✓ Planned social content across Meta, TikTok, and Instagram for awareness and top-of-funnel acquisition. ✓ Documented processes, supplier workflows, and SOPs, applying business analysis discipline to a small-business context.

Supporting the S/4 ERP Implementation, the primary responsibilities will include, but are not limited to: Provides inputs to L3 process flows, Solution Design Decision, Security Roles, Change Impacts Provide business requirements for IT to build and configure ERP capabilities balancing business needs and standard processes. Prepares and Executes Unit Testing, User Acceptance Test (UAT) testing and results. Create and maintain business partner relationships with other operations colleagues and cross-functional teams, such as Finance, Procurement, etc, to provide operational guidance, drive efficiency, and optimize process execution. Identify and drive process improvements impacting global stakeholders. Be at the forefront as we look to transform and improve the E2E order management process. Develop and report out on KPIs. Testing and Integration: Collaborate on the development of Integration Test scripts to verify system functionality. Analyze and validate Integration Test results to identify any issues or discrepancies. Document and report UAT results, including issues and resolutions.

As a Technical Product Management (TPM), i developed a vision, objectives and strategy for a Technology product or program. Ensures all are aligned with business strategies and budget. Establishes and maintains cross-functional coordination. Maintains ultimate responsibility regarding program objectives operating within financial and resource constraints. Manages project dependencies within the product/program and builds the team. Ensures relationships, performance, and communications are well managed. Ensures proper Project Management staffing for all projects within the product/ program; helps develop objectives and scope. Acts as an escalation point for issues that impact the product/programs cost, schedule, and/or performance. I was key member of the team, working with business stakeholders to provide them with new solutions, enhancements, and support to various technology solutions. This includes engineering integration links, configuration of modern and legacy applications, testing and process automation system, and/or customization and configuration of key applications and vendor software packages as needed. Conducted data quality assessments and implemented corrective actions to improve data integrity. Worked with DBA for Data Lake data quality and data governance efforts, defined roadmap and sprint scopes for the project, initiated and managed the project and provided the technical recommendations for leadership team. Actively participate in feature’s creation and story definition and provide clarification when necessary. Prioritize work effectively to support program priorities while maintaining technical integrity. Elicit from appropriate business and technology partners all forms of requirements (e.g. functional, performance, usability, compliance, regulatory, technical). My ability to understand requirements and drive toward results is critical in this role.