Zain Naveed
Customer Service Representative
Salary / Daily rate
Nottingham, UK
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Customer service professional with dual expertise at GoDaddy and Entain, specializing in live chat support and CRM management. Proven experience handling complex customer queries in fast-paced online environments including betting, hosting, and technical support. Skilled in Zendesk and relationship management with focus on compliance and customer satisfaction.
Work experience
Customer Support Specialist
Entain
Aug 2024 - Present
2 years 3 months
Nottingham · Hybrid
Yes, I have experience working in an online business handling live chats. My most recent role was with Entain, where I worked as a Live Chat Support Advisor. In this position, I was responsible for assisting customers with a wide range of queries related to online betting. This included handling inquiries about bets, deposits, withdrawals, and account-related issues. I also played an important role in promoting safer gambling practices, helping to ensure compliance with responsible gaming policies and offering support to customers when needed. This role required strong communication skills, the ability to multitask in a fast-paced online environment, and a thorough understanding of the online gambling industry.
GoDaddy
Jan 2024 - Present
2 years 10 months
Customer Service Representative
First Line Support
Jan 2024 - Present
2 years 10 months