Zakaria Abbar

Leading WMS integration programmes for Hermès regional distribution centres (LDCs) worldwide within the HDTI division's Regional Logistics Pole. • Full project lifecycle ownership: scoping, specification, development, testing, go-live, and Hypercare. • Orchestrating information flows between core Hermès systems (M3, Cegid), ESB/EAI middleware, and 3PL-provided WMS platforms. • Led new LDC commissioning projects across Switzerland, Middle East, Canada, Turkey, and the US. • Cross-functional coordination of central & subsidiary IT teams, 3PL partners, and local business stakeholders across Americas, Europe, Asia, and Middle East. • Risk management, mitigation planning, and governance reporting to steering committees.

Directed two major programmes within the IT division, covering OMS deployment and Supply Chain/WMS evolution across Europe and the US. • Led the global Manhattan Associates OMS deployment programme (Endless Aisle, Ship from Store, E-commerce) — delivered on time across US markets, EU rollout in progress. • Owned the annual IT Omnichannel budget roadmap and all project phases from framing through Hypercare. • Ensured integration architecture integrity across OMS, Mulesoft, WMS, CEGID Y2, SFMC, and Magento. • Managed 3PL transition for the central B2B warehouse in Italy, RF terminal rollout, and WMS replacement for US e-commerce operations. • Facilitated steering committees and managed risks and inter-stream dependencies across the IT division.

• Led responses to public tenders and managed the pre-sales stream. • Delivery management: scoping, client satisfaction, contract & budget oversight, partner management. • Project governance across Waterfall and Agile methodologies.

Delivery Director for a leading WMS software vendor, managing multi-client deployments across Morocco and France. • End-to-end WMS deployment management: integrations, contract oversight, budget control, and quality assurance. • Contributed to RFP responses and represented the company at professional logistics trade shows. • Led a public-private partnership initiative to digitalise Morocco's logistics sector. • People management: recruitment, career development, training plans, and annual reviews.

Held multiple senior roles across delivery, quality assurance, and client engagement for major accounts including Lyonnaise des Eaux, Essilor Europe, and the French Ministry of Education. • Lean Office Lead for the Financial Services BU (150 FTEs): implemented and sustained Lean Management across BNPP and HSBC teams. • QA Manager for the French Ministry of Education SIRHEN programme: managed the testing factory (10 FTEs), test strategies, and Go/No-Go delivery committees. • Engagement Manager for Lyonnaise des Eaux Oracle CC&B ERP deployment (€1M / 30 FTEs): national rollout and data migration. • Service Delivery Manager for Essilor Europe: 24/7 support management, SLA compliance, capacity planning.

• Nearshore AS400 technical reference for France Telecom Billing Application Maintenance. • Release management (ARCAD) and managed the reversibility of operations back to the onshore team.

• Development and maintenance of commercial, purchasing, and intralogistics applications on AS400. • Business analysis: requirements gathering, specifications, integration testing, and key user training.

Software Programmer (Automotive sector) • Maintenance of commercial management applications. • AS400 system operator: Devices, Users, Printers, Backups…