Zakaria Boutaarourt

Provided high-level technical expertise and Advanced Remote Hardware Support for global enterprise-scale infrastructures. I specialized in diagnosing and resolving mission-critical issues for server environments while ensuring 100% SLA compliance. Key Responsibilities & Achievements: • Remote Hardware Diagnostics: Utilized iDRAC and Dell OpenManage to perform deep-dive troubleshooting of PowerEdge servers, storage systems, and firmware issues. • Case Management: Managed complex technical incidents using Salesforce Service Cloud, maintaining high-quality documentation and rapid resolution times. • Technical Leadership: Guided onsite technicians through hardware replacements (motherboards, CPUs, memory) and system optimizations in high-pressure environments. • Multi-Platform Support: Leveraged Windows Administrative tools and Linux Shell to monitor logs and ensure resource optimization for high-availability systems.

Provided advanced technical support within a large-scale enterprise environment for 1,500+ users. Focused on maintaining high system availability and optimizing IT operations Key Responsibilities & Achievements: System Administration: Managed Windows Server environments, including Active Directory (OUs, Group Policies, and user access rights). Infrastructure Management: Handled file server storage and ensured seamless data access for different business units. Hardware & Mobility: Responsible for the installation and troubleshooting of high-end hardware for Traders, including Windows/macOS laptops and mobile devices (iOS/Android). Collaboration: Acted as a key liaison between system/database administrators and end-users to resolve complex technical escalations. Efficiency: Reduced downtime by diagnosing and resolving critical hardware and software issues in a fast-paced environment.

Managed the IT infrastructure for a world-renowned luxury brand, ensuring high-performance systems and seamless connectivity across international locations. Key Achievements & Responsibilities: Infrastructure & Servers: Managed and maintained servers, networks, and workstations to ensure 99.9% uptime for business operations. Cloud & VoIP: Oversaw cloud-based VoIP and data communication systems, facilitating global collaboration. Strategic Project Management: Led the "Project WiFi" from A to Z: conducted site surveys, installed access points, and performed rigorous testing to optimize daily connectivity. Automated Deployment: Streamlined the IT environment by using SCCM for efficient PC reconfiguration, software deployment, and security updates. Process Optimization: Collaborated with cross-functional teams to implement infrastructure upgrades and improve internal IT workflows.

Provided mission-critical IT support within a highly regulated banking environment, ensuring the stability of financial applications and infrastructure for local and international users. Key Achievements & Responsibilities: Financial Systems Support: Delivered high-level technical assistance to banking users worldwide, ensuring the continuity of National Bank operations. Advanced Infrastructure: Managed and administered Active Directory (AD), Office 365, and specialized remote banking applications. Mobile & Telecom Management: Managed Mitel phone licenses and provided expert support for mobile device fleets (iOS/Android). Server Environment: Handled Windows Server administration, including Organizational Units (OUs) management, access rights, and account provisioning. Cross-Team Collaboration: Worked closely with Database and System Administrators to ensure high availability of IT services and minimize operational disruptions in a 24/7 environment.

Provided technical support and infrastructure assistance for a leading insurance group, ensuring minimal disruption to business operations across a global user base. Key Achievements & Responsibilities: Global Technical Assistance: Delivered remote support to users worldwide, maintaining high service levels (SLA) in a fast-paced environment. Remote Tool Management: Mastered remote troubleshooting tools including MSRA, Remote Desktop (RDP), Skype, and Microsoft Teams. Core Technologies: Gained deep expertise in managing Office 365, Active Directory (AD), Citrix, and SAP within a professional ticketing system environment. Problem Solving: Diagnosed and resolved complex technical problems, contributing to the optimization of IT environments and account management. Efficiency: Recognized for delivering efficient support and ensuring smooth daily operation of various business-critical applications.

Comprehensive technical training focused on designing, implementing, and securing complex IT infrastructures. Key Skills Acquired: Server Management: Hands-on experience in configuring and managing Windows and Linux servers. Network Infrastructure: Deep understanding of routing, switching, and firewall configuration. Virtualization: Implementation of virtualization solutions (VMware/Hyper-V). Cybersecurity: Solid foundation in cybersecurity fundamentals to protect networks and systems. Troubleshooting: Specialized in diagnosing and optimizing IT environments for maximum performance.