zakaria lokmane
Customer Service Officer | QA
Salary / Daily rate
Jakarta, Indonesia
Freelance
Skills
Languages
About me
Intro
Customer Service & QA specialist with 3+ years managing multi-channel support and quality assurance processes. Proven expertise in JIRA ticketing, testing execution, and SEO content optimization with strong communication skills across diverse markets. Ready to deliver exceptional customer experiences and thorough quality control for your projects.
Work experience
Customer Service Officer
HilalPlay
Nov 2021 - Present
5 years
Istanbul, Türkiye · Remote
- Manage Social Media and Email communication with customers by answering questions and providing accurate information - Maintain users accounts - Create and follow up on JIRA tickets - Solve issues and fulfill customer needs to ensure customer satisfaction.
QA & Customer Reltions
ZettaByte Pte Ltd
Sep 2024 - Mar 2025
7 months
Yogyakarta, Yogyakarta City, Special Region of Yogyakarta, Indonesia
- Engage with customers, ensuring effective communication and high-quality software delivery - Prepare detailed checklists and test cases to support testing execution - Execute testing based on the prepared checklists and test cases - Report bugs and issues identified during the testing process - Generate testing reports for the features/sections tested - Provide feedback and recommendations on functionality, non-functionality, and user experience of the platform
SEO Outreach & Content Specialist
International Drivers Association
Jan 2022 - Aug 2023
1 year 8 months
Remote, OR 97458, USA
-Backlinks building. -Content localization and proofreading
Education
Université des Sciences et de la Technologie 'Houari Boumediène'
Master's degree
2018 - 2020
2 years 1 month
Université des Sciences et de la Technologie 'Houari Boumediène'
Bachelor's degree
2015 - 2018
3 years 1 month