Zalihata Ahamada Lafeuille

I teach English to design and design engineering students.

- Audit of the position and functioning of UX within the organisation - Development and implementation of a Design Ops strategy focused on optimising UX Design processes - Management and continuous improvement of workflows between the design team and other departments (BO, PO, Dev) - Implementation and monitoring of performance metrics for the UX team - Support in the selection, maintenance, and training for design tools - Development and maintenance of clear documentation for UX design processes, tools, and projects - Development of communication strategies to improve understanding of Design roles within the organization - Implementation of quality assurance and regulatory compliance processes for projects - Mapping and development of design team skills

I mentor and train several courses : -Design Ops (curriculum that I created) -UX Strategy -Product Design certification for aspiring UX Designers (project scoping, user research, defining the right design challenge & value proposition, market & UX benchmark, prototyping & user testing) -Customised company trainings

Do you have complex issues to solve? Teams that lack alignment and struggle to define and achieve their goals? With years of experience in Innovation, Design, transformation and leadership, I propose consulting, mentoring and training services to improve companies processes, products and services by fully relying on the strengths of employees. I bring Agile, Design Thinking, Service Design and organisation design methods to improve your work practices and transform your teams.

I teach students in apprenticeship different elements of the UX design process and UX Design methodologies : user research mapping (personas and experience maps), design sprint, value proposition and ideation.

I teach students in apprenticeship different elements of the UX design process and UX Design methodologies : user research mapping (personas and experience maps), design sprint, value proposition and ideation.

I was improving consistency, coherence, quality, collaboration and fulfilment within a 65 persons UX Design team (Product designers, Content designers, UX Researchers, UX Research Ops). I managed a motion designer and a graphic designer. I was working with Design managers, Product Ops and Dev Ops to support the project management framework in Jira and track capacity and velocity of Design projects delivery. I constantly learned and tested new tool configurations and automations (Zapier, Slack, Airtable, Google Suite, etc ) to support the effectiveness of our processes. I supported Design managers in improving and aligning all teams on a common and scalable design process from problem statement definition to design, build, test and train/roll-out of new concepts and ways of working. I facilitated design team activities and initiatives to support a healthy organisation culture including ask me anything sessions and offsites. I defined rituals and tools to facilitate knowledge harvesting and sharing. I was accountable for the relationship and processes with the Finance business partner and leadership team. I worked with peers to evaluate and procure what the team needed, for the highest level of efficiency and quality, in line with our budget.

I improved consistency, coherence, quality, collaboration and fulfilment within a 45 persons Design team. I hired and managed a team of 3 designers (design ops and "flying" product designers) I provided governance and facilitated rituals and communication for design leadership in ongoing intake/staffing meetings, portfolio reviews, and metrics and budget tracking. I effectively facilitated a highly engaged team and was able to inspire and coach team members. I lead activities and initiatives to support a healthy culture including internal training sessions, offsites, internal surveys, change management, team norms, etc. I defined and hosted rituals and tools to facilitate knowledge harvesting and sharing. I was accountable to work with IT, Legal and Finance to manage the procurement process for Design tools. I managed strategic partnerships with vendors and worked with all the necessary stakeholders to evaluate and procure the tools we needed for research, prototyping and design, for the highest level of efficiency and quality. I was learning and testing new tool configurations and automations (Notion, Slack, Product Board, Google Suite, etc) to support the effectiveness of our processes.

Leveraging my extensive experience in telecom, IT, and education, I empowered teams and organizations to create useful and inclusive products and services. I coached around 50 different projects in marketing and process teams to help them design a great customer and user experience. I used design thinking and agile tools. Key Skills: -User Research & Testing: Conduct user research and tests to uncover user needs and pain points. -Problem-Solving & Innovation: Tackle complex challenges and facilitate collaboration to develop innovative solutions. -Service Design : Apply service design principles to optimise the entire customer journey. -Strategic Planning: Define objectives, identify strengths, and build customised methodologies. -Coaching & Training: Coach teams and individuals, enhance autonomy through training in methodologies & tools. -Facilitation & Delivery: Design and facilitate workshops, create clear and tailored deliverables. -Benchmarking & Value Proposition: Analyse competitive landscape and define impactful value propositions. -Solution Development: Discover actual problems and build effective strategies and solutions. -Team Alignment: Align teams and team members for optimal collaborative results.

I was teaching English to high school students. I initiated and participated to multiple projects, from school trips to student exchange or theater in English.