Zanele Zan
Client Relationship Manager
Salary / Daily rate
Gqeberha, South Africa
Freelance
Remote only
Skills
Languages
About me
Intro
Client Relations Specialist with 5+ years in healthcare and contact centers, expertly managing sensitive member information and escalated queries. Proven track record mentoring teams, optimizing processes, and delivering exceptional support across Paradigm and WebEx CRM platforms. Ready to enhance your customer experience with empathy, professionalism, and cross-cultural communication skills.
Work experience
Discovery Health Services
Nov 2016 - Present
10 years
South Africa · Hybrid
Customer Service Representative
Nov 2016 - Present
10 years
South Africa · Hybrid
Customer Service Representative
Nov 2016 - Present
10 years
South Africa · Hybrid
I am a Client Relationship Manager - I deal with queries via email
Discovery Limited
Sep 2016 - Present
10 years 2 months
Client Relationship Manager
Sep 2018 - Present
8 years 2 months
Client Relationship Manager
Sep 2018 - Present
8 years 2 months
Gqeberha, South Africa
Delivered high-quality customer support in a high-pressure medical aid environment. Managed sensitive member information, resolved escalated queries, and provided real-time assistance to patients and healthcare providers. Utilized Paradigm CRM to track cases, document call outcomes, and escalate issues efficiently. Mentored new consultants by creating internal resources, simplifying unclear processes, and driving department-wide productivity. Known for consistency, professionalism, and a deep service ethic.
Customer Service Representative
Sep 2016 - Oct 2018
2 years 2 months
Gqeberha, South Africa
Inbound and Outbound calls made to clients.
Call Center Agent
Callzilla - The Quality-First Contact Center
May 2024 - Dec 2024
8 months
Remote, OR 97458, USA
Handled inbound customer support for an international client (US-based telecommunications). Used WebEx for CRM and communication to track customer interactions and issue resolution. Adapted quickly to remote team structures, demonstrating strong self-management and responsiveness. Recognised for empathy, fast learning, and cross-cultural communication skills.
sales consultant
Joshua doore
Sep 2008 - Dec 2024
16 years 4 months
consultant
adcon
Dec 2006 - Aug 2007
9 months
telemarketing
Club Leisure Group
Jul 2006 - Aug 2007
1 year 2 months
Education
NetCampus
Microsoft AI Fluency
2025 - 2025
4 months
Udemy
Professional Counselling Course
2024 - 2024
5 months
NMMU
Foundation degree
2006 - 2006
1 month
Loyiso Senior sec school
matriculation
2001 - 2005
4 years 1 month
Portfolio
