Zayna A.

• Built the Capacity & Resilience Operating Model, covering applications, infrastructure, and business value chains aligned with PRA/ECB expectations. • Designed and rolled out the executive reporting pack (dashboards, heatmaps, Dynatrace insights) and supported regulatory reporting, OpCo/SteerCo updates, and weekly governance oversight. • Implemented maturity assessments (KPIs, gaps, remediation) to uplift monitoring standards and partnered with risk, compliance, infra, production, and regulatory teams to strengthen governance. Impact: Improved resilience, monitoring quality, and governance readiness across a global environment.

• Led multi-domain migrations (applications, databases, CFT flows) between BNP and a partner bank, ensuring zero disruption. • Rehosted and launched cloud-hosted applications, preparing runbooks, executing parallel runs, and coordinating cutover strategies to secure a smooth transition. • Managed end-user environment transitions including workforce relocations, mailbox migrations, access provisioning, and regional alignment. • Delivered two secure dedicated leased lines enabling multi-terabyte financial data transfers. • Oversaw phased CFT flow migrations and legacy decommissioning across regions. • Coordinated architects, security, DBAs, infrastructure, and partner teams to finalize target technical architectures and address dependencies. • Led client/partner technical workshops to validate operating models, secure design decisions, and align on governance. Impact: Reduced legacy risk, ensured compliance alignment, and delivered all critical migrations with zero Sev-1 incidents.

• Directed Adobe’s enterprise vendor & workforce program supporting multiple engineering and cloud teams. • Managed end-to-end sourcing and hiring using ERP workflows, improving speed, quality, and alignment of talent to delivery needs. • Negotiated vendor rates and optimized contract structures, improving margins and program profitability. • Strengthened governance through KPIs, performance dashboards, and monthly SLA reviews with VMO and executive stakeholders. • Built strong partnerships with business leaders to anticipate demand, shape resource strategy, and support portfolio growth. Impact: Elevated Adobe’s workforce program into a scalable, data-driven operating model recognized for efficiency and vendor excellence.

• Managed delivery across Supply Chain, Pharmacy, Digital, Infrastructure, and M&A workstreams within a fast-paced enterprise environment. • Led 50+ onsite/offshore resources, driving execution across simultaneous projects with aggressive timelines. • Oversaw end-to-end SOW, RFP/RFI, and contract workflows (Fixed-Bid, T&M, MOA), ensuring clear scope and profitable delivery. • Optimized processes that cut proposal cycles from 10 → 4 days and increased delivery capacity by 20%. • Built strong client relationships, led workshops, aligned requirements, and resolved delivery risks proactively. Impact: Positioned Albertsons’ portfolio as a model of execution excellence, culminating in industry recognition for innovation in IT service delivery.

• Built Vizient’s first PMO operating model during a major merger, establishing governance, standards, and reporting frameworks. • Designed structured lifecycle templates and executive dashboards enabling unified cross-department delivery. • Introduced Lean process improvements that streamlined coordination across clinical, engineering, and IT teams. Impact: Provided Vizient with a long-term PMO foundation during a critical integration phase.

• Led QA transformation and infrastructure initiatives for enterprise applications within a regulated banking environment. • Delivered executive dashboards (Tableau) and governance reporting adopted at senior leadership level. • Streamlined workflows across engineering and QA teams, reducing cycle times and improving reliability. Impact: Improved system stability, reporting accuracy, and cross-team governance for high-impact enterprise programs.

• Managed multi-year digital transformation programs for a major Canadian retailer (Supply Chain, Logistics, Data, Infrastructure). • Led 50+ cross-functional resources and directed complex delivery across multiple business domains. • Built client partnerships, shaped requirements, and provided strategic advisory on delivery and contract decisions. • Managed full RFP/RFI/SOW process and coordinated contractual documentation to ensure clarity, accountability, and profitable execution. • Drove process improvements that cut proposal cycles from 10 → 4 days and expanded delivery capacity by 20%. Impact: Consistently delivered high-value programs and positioned the account for recurring growth and long-term client retention.

• Managed day-to-day operations, workflows, and client coordination during a high-growth phase.

• Led marketing, sales strategy, and business development, expanding pipelines and supporting revenue growth.