Zeere Collins
Customer Service Specialist
Salary / Daily rate
Kitgum, Uganda
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
BPO expert with 5+ years in customer service and digital marketing, currently excelling at iSON Xperiences. Proven expertise in CRM management, sales automation, and SEO with a Marketing degree from Makerere University. Ready to deliver exceptional customer experiences and drive sales growth for your business.
Work experience
Customer Service Representative
iSON Xperiences
Mar 2022 - Present
4 years 8 months
Kampala, Uganda
1. Respond to customer inquiries via phone, email, chat, or other communication channels. 2. Provide accurate and timely information about products or services. 3. Resolve customer complaints and concerns in a professional and courteous manner. 4. Process orders, returns, and exchanges. 5. Troubleshoot issues and provide solutions or escalate to relevant teams. 6. Maintain accurate records of customer interactions. 7. Meet productivity and quality standards. 8. Collaborate with internal teams (e.g., sales, operations) to resolve customer issues. 9. Stay up-to-date on products, services, and policies. 10. Continuously improve customer experience and satisfaction.
Direct Sales Agent
dfcu Bank
Feb 2019 - Jul 2020
1 year 6 months
Kampala, Uganda
Skills: Telephone and video conference · Sales Automation & Enablement platform · Data Analysis · Customer Relationship Management (CRM)
Education
Makerere University
Bachelor of science in Marketing
2020 - 2023
3 years