Zeineb Ben Mohamed

– Managing and optimizing a portfolio of data-centric products in an international environment, focusing on business value, user needs, and continuous improvement – Collaborating with business stakeholders and technical teams to align product evolution with strategic objectives – Collected and translated business needs from international stakeholders into structured deliverables aligned with product value – Contributed to backlog structuring and prioritization using Azure DevOps based on business impact and ROI – Defined user workflows and functional requirements in collaboration with stakeholders and technical teams – Monitored product performance through KPIs and reporting to support data-driven decision-making – Managed incidents, escalations, and continuous improvement processes in coordination with cross-functional teams – Using Azure DevOps for project management (KPIs, procedures, standardized communication) – Reporting, alert escalation, and communication with management – Backlog management and prioritization – User journey definition and functional specification – KPI tracking and product performance analysis – Agile methodologies (Scrum, ceremonies, sprint reviews) – Stakeholder management in international environments – Continuous improvement and user feedback integration – Supporting Accenture on the "Blueprint" project to analyze, define, and standardize a Data Center model for group harmonization – Led product evolution initiatives such as FTP solution migration to improve performance and user experience – Managed lifecycle and obsolescence topics (OS, middleware) to ensure product sustainability and security – Delivered secure file-sharing product improvements ("SoFiles"), resolving legacy issues and enhancing user satisfaction – Resolution of pending issues since 2018 on the "SoFiles" project (secure large file exchange platform) – Supporting Accenture teams in producing technical operational documentation for the "SoArchive" solution – Monitoring the Citrix project (segregation of non-prod and prod environments) up to pre-GoLive – Supporting TLS migration project (from 1.1 to 1.2)

– Identified and analyzed business needs and contributed to new feature development for internal tools – Implemented documentation workflows within the IT department (including data flow documentation between applications) – Participated in quality review working groups – Wrote and validated internal technical meeting reports – Implemented ticket and incident management processes (analysis, routing, prioritization) – Managed IT asset inventory and lifecycle (procurement, allocation via Cohorte Manager) – Reverse-engineered internal applications for documentation purposes – Generated monthly KPIs using Power BI & SSIS – Led technical meetings – Relaunched the Cohorte Manager tool – Gathered and documented business requirements (EDB) for developers and DBAs – Managed platform integration between Radico and EJPRD

– Gathered and analyzed needs from IT departments and business stakeholders – Facilitated workshops and communicated technical/AI concepts clearly – Wrote professional reports and documentation – Defined and validated detailed specifications for use cases (processes, knowledge bases) – Supported client teams in adopting solutions and improving skills – Monitored deployed solutions and contributed to AI-related communications – Defined use cases and translated them into product specifications – Supported product adoption and user training – Bridged business needs and AI technical solutions

– Gathered and challenged business requirements – Contributed to defining the digital roadmap – Facilitated Agile ceremonies (daily meetings, KPI reviews, retrospectives) – Managed projects from requirements to user acceptance and deployment – Led story-mapping workshops – Coordinated project teams (scope, budget, deadlines) – Communicated with internal teams on feasibility and requirements – Monitored project design (functional specs, deliverables, acceptance criteria) – Tracked project profitability – Conducted functional testing (UAT) – Managed product delivery and post-production follow-up

– Planned and supported instrumentation team activities (calibration of sensors and gas detectors) – Implemented electrical isolation strategies for risk management (gas leaks/fire scenarios) – Contributed to defining client action plans via pipelines – Monitored QHSE compliance for English-speaking countries (UK, Australia, Singapore, USA) – Identified new content topics – Adapted and translated content for different markets – Created content (blogs, videos, infographics, webinars) for marketing – Increased visibility through English-speaking LinkedIn audiences – Nurtured inbound leads with targeted content – Qualified English-speaking prospects