Zeineb Eya Rahmani

• Facilitate Agile ceremonies including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives to ensure seamless collaboration between cross-functional teams • Coach development teams on Agile best practices, fostering transparency, accountability, and continuous improvement culture Monitor sprint progress, identify blockers, and coordinate rapid resolutions to maintain project momentum and delivery timelines • Act as strategic bridge between stakeholders and development teams, ensuring clear communication and alignment on business goals • Gather, analyze, and document comprehensive business requirements from stakeholders, translating them into actionable user stories and functional specifications • Define and refine detailed acceptance criteria to ensure feature delivery meets both business objectives and end-user expectations • Produce and maintain critical project documentation including CDC (Cahier des Charges), requirement specifications, and business process models • Collaborate closely with developers and product owners to ensure accurate implementation while balancing business priorities and technical feasibility • Identify process gaps, risks, and optimization opportunities, providing strategic recommendations to enhance workflows and system efficiency

• Conduct functional, regression, and API testing for a SaaS accounting platform (Quarkus, React). • Write clear, reproducible bug tickets with severity tagging and log-based diagnostics. • Build and maintain automated test using Playwright, integrated with Allure reporting. • Integrate and validate AI-driven features using prompt engineering and output testing methods. • Manage ClickUp boards, define ticket flows, and ensure traceable task lifecycles. • Support developers by clarifying functional/technical requirements and workflows. • Create internal documentation on ticket handling, board usage, and QA processes. • Analyze logs with Kibana/Elasticsearch to diagnose and resolve production issues. • Monitor system health and performance using custom dashboards in Grafana and Prometheus. • Coordinate with teams during sprints and lead post-release testing to catch live issues.

• Thoroughly examined and assessed system specifications to ensure they met business and functional requirements for the Deepnrise project, which focuses on optimizing operational performance and engaging operators in continuous improvement initiatives within industrial businesses. • Executed over 150 test cases manually and through automation, identifying and documenting defects, and ensuring the software met the required quality standards. • Assessed product code for compliance with defined specifications, contributing to a 95% adherence rate and ensuring operational readiness. • Generated detailed logs documenting various testing stages and identified defects, enabling clear tracking and resolution. • Actively communicated identified bugs and errors to the development teams, facilitating efficient issue resolution and maintaining a 25% reduction in bug fix time. • Assisted in diagnosing and resolving issues in collaboration with the development and product teams, ensuring smooth post-release and post-implementation testing. • Conducted post-release testing, ensuring system stability and reducing post-release defects by 15% during the implementation of the Deepnrise project. • Collaborated with cross-functional teams to maintain software quality throughout the development lifecycle, improving product stability and performance. Use case: The Deepnrise project is designed as a digital solution for continuous improvement in industrial operations. It aims to maximize operational performance by engaging operators in improvement projects, standardizing best practices, and leveraging digital Lean Manufacturing techniques. My role in this project involved ensuring the software met the highest quality standards through detailed testing, bug identification, and collaboration with the development team to resolve any issues. This process ensured the Deepnrise solution was stable, reliable, and optimized for improving industrial operational performance.

• Led the complete redesign and implementation of the company’s website using WordPress, improving UI/UX design and functionality, resulting in a 30% boost in search engine rankings. • Enhanced SEO strategies and optimized site content, driving a 40% increase in web traffic and a 50% improvement in user engagement. • Architected and developed a scalable web application using Symfony, seamlessly integrating frontend and backend components to meet business needs. • Optimized website performance, reducing load times by 45% and enhancing user satisfaction by 35%. • Delivered a robust solution that streamlined business operations, increasing operational efficiency by 40%. Use case of my project: The use case for this project involved redesigning the company’s website to improve user experience, drive traffic, and enhance business efficiency. Using WordPress, the website was revamped with a focus on SEO optimization and content strategy, which resulted in higher search engine rankings and greater user engagement. A scalable web application was developed with Symfony, integrating frontend and backend components, while performance was optimized to reduce load times and improve user satisfaction. The end result was a more efficient platform that streamlined internal business operations and boosted web traffic.

• Interacted with customers in a professional and friendly manner, addressing inquiries and providing timely support to ensure customer satisfaction. • Resolved customer issues efficiently, maintaining high satisfaction levels and ensuring prompt resolution of service-related concerns. • Provided accurate and comprehensive information about Tunisie Télécom’s products and services, enabling customers to make informed decisions. • Escalated complex customer issues to the appropriate departments, ensuring swift and effective problem resolution. • Suggested additional services or upgrades to customers based on their needs, contributing to sales efforts and improving overall customer experience.

• Streamlined salary processing and management using the ERP system, ensuring accurate payroll operations and improving efficiency in financial management. • Optimized inventory and supply chain management by leveraging ERP functionalities to track and manage stock, enhancing visibility and operational efficiency. • Utilized the ERP system to handle HR operations, including employee records, leave management, and workforce planning, resulting in more effective workforce management. • Oversaw resource allocation within the ERP system, optimizing operational efficiency and improving cost management across departments. • Leveraged ERP tools for client relationship management (CRM) and sales operations, ensuring seamless order processing and enhancing customer interactions.

• Greeted customers warmly and provided assistance with their banking needs, ensuring excellent customer service. • Actively listened to customer inquiries, concerns, and requests, offering professional and courteous assistance to resolve issues or direct them to the appropriate department. • Performed a wide range of teller transactions, including cash handling, deposits, withdrawals, and check cashing, ensuring accuracy and compliance with bank policies. • Maintained a balanced cash drawer, ensuring accuracy in all financial transactions and minimizing errors. • Promoted and cross-sold the bank’s products and services based on customers’ financial needs, improving customer engagement and satisfaction. • Assisted clients in opening and closing various types of bank accounts, such as savings, checking, and certificates of deposit, ensuring smooth account setup and compliance with regulations. • Provided support for account-related inquiries, updates, and changes, including issuing debit cards and checkbooks, enhancing client satisfaction and account management.