Zineb Zoufir

– Facilitating liaison between business teams, developers, and project stakeholders. – User needs gathering and formalization, functional specifications drafting. – Functional testing management: test strategy, quality monitoring, anomaly correction (via Jira). – Change management: pedagogical support creation, user training, MOOC design. – User support: N1/N2 support for deployed tools. – Daily interface between business and IT teams: development monitoring, delivery validation, functional arbitration. – Data analysis and KPI monitoring: advanced Excel reporting, audience monitoring via Eulerian and web analytics tools, ad hoc SQL queries. – Development of an internal Python/Flask application for automating cabinet reference sheet creation, with VBA macros integration and data flow automation. – Active participation in internal cabinet life: co-organization of teambuildings and continuous improvement workshops.

– Intervened on various digital transformation and change management missions, primarily in the public sector. – Worked on internal projects with strong technical added value.