Zoé Delamain

Boutique Hotel & Restaurant (Revenue: €9,5M in 8 years) - Client Relations: Handling bookings, email & WhatsApp communication, responding to specific requests, and providing personalized assistance before and during stays - Administrative & Financial Management: Invoice tracking, payment processing, expense reports, and day-to-day purchases - Schedule & Coordination Management: Planning appointments, organizing daily agendas, client activities, and tailored stays - Supplies & Facility Oversight: Stock replenishment, supplier orders, improving guest areas and overall hospitality - Human Resources: Sourcing, posting job description, recruitment, onboarding, daily team supervision, and performance monitoring

Wine Company (Revenue: €8M in 12 years) - Orders and Client Portfolio Management: Orders and deliveries follow-up, account management, client requests, issue resolution, loyalty-building and seasonal cross/upselling strategies - Administrative Support & Reporting: Managing expense reports, invoices follow-up, updating and organizing client databases - Event Planning & Logistics: Travel arrangements and planifications, on-site coordination, ensuring smooth execution and post-event follow-up - Sales Activity Coordination: Built CRM tools, segmented leads, scheduled follow-ups, and tracked commercial performance

Clothing Group (Turnover: 430M €, with China’s Semir Group merger: 2,1B €) - Administrative & Invoicing Management: Created B2B quotes and invoices, monitored actual spending against forecast budgets - Supplier Sourcing & Order Management: Sourced and onboarded suppliers, analyzed KPIs (quality, timelines, cost), implemented corrective actions and reporting, orders and deliveries follow-up, issue resolution, negotiated prices (achieving up to 40% reductions), conducted competitive benchmarking - Project Timeline & International Coordination: Developed production schedules, tracked progress, liaised daily between Asian suppliers and EU buyers/designers - Executive Support & Strategic Communication: Represented the company at C-level, contributed to strategic discussions with key partners, supported business pitch development

Textile Supplier & Manufacturer - Partnership Development : Sourcing and recruiting new business relationships, managing new partners, sharing informations and new processes - Worked closely with logistic and supply chain teams: monitored the development stages of the production and the shipment - Managed a small team of three people (merchandiser, sample development manager and quality control manager) - Budget management: prepared invoices, quotations and slashed costs 20% by negotiating pricing with the clients - Controlled the stock and supervised the replenishment of the products

Real Estate Promoter - Provided commercial support to launch real estate projects - Worked closely with the suppliers to co-create marketing campaigns (board, magazine page, flyer) - Analysed the competition and adapted the marketing strategy to it → Important to bring a critical judgement along with the analysis in order to find the best strategy

Event Agency - Organised 2 annual events: for SNCF gathering 800 people and for Lafarge Group gathering 500 people - Logistic work with external providers (hostesses, room rental, musicians, furniture, caterers,...) → Developed my organisation and time management skills - Operational coordination on D-day and management of a 20 hostesses group → Multi-tasking role in a fast paced environment with high pressure and tight deadline