Zohra AZZOUZ

Strategy & Transformation Consultant

Salaire / Taux journalier

Paris, France

Mobilité : Lyon

Freelance

Peut venir sur site

Expertises

Conduite du changementProduct ManagementProduct OwnerDesign Thinking

Langues

Français (Maternelle)Anglais (Courant)Espagnol (Courant)

À propos

Introduction

Strategy & Transformation consultant with 10 years driving operational excellence across finance and insurance sectors. Expert in change management, TOM design, and AI integration with proven success reengineering operations for AXA's $80B AUM division and leading global HR transformation programs. Delivering measurable results through process optimization, digital transformation, and sustainable change adoption for enterprise clients.

Liens

Expérience de travail

Business Consulting, Transformation & Change

ZA Conseil

janv. 2024 - Présent

2 ans 10 mois

Paris, France

– For a global insurer within HR global transformation program, for Talent Acquisition stream deploying ATS & CRM: Change management, cultural change adoption, Al awareness, Al POC and quality assessment, international and cross-entity coordination, Learning Design, Internal mobility – For a global bank: Target Operating Model (TOM) for national retail network client services: strategy, operational performance, customer experience, business case review – For a Qualiopi certified Professional Development Center: Design and Implementation of a training program on the fundamentals of generative Al – For a Nutricosmetic Brand: driving e-commerce, go-to-market strategy, product development, marketing mix, social media, distribution, business development, and D2C/B2B2C partnerships – For a Film Production company & streaming platform: project management for a movie premiere launch, including marketing campaign execution; cross-functional stakeholder coordination (PR agencies, social media teams, event partners); end-to-end event management; sponsor and partnership sourcing with co-development of partnership deals; and construction of a break-even business case to ensure financial viability

Transformation Manager

AXA Investment Managers USA

juil. 2022 - déc. 2023

1 an 6 mois

Greenwich, Connecticut, États-Unis

– Working with the COO of AXA IM US (90 FTE, 80Bn$ AUM) to coordinate the operations, technology and trade support teams into reaching our operational goals. – Scope overview: Reengineering of the operations at AXA IM Mexico (project management, staffing, back and middle office third party implementation, local data provider coordination, compliance and reconciliation processes, operational quality assessment, P&L, Executive-level steering committees report...) Transversal project related to US Office lease renewal

AXA France

avr. 2019 - juin 2022

3 ans 3 mois

92000 Nanterre, France

Chief of Staff CUO AXA P&C Entreprise

nov. 2021 - juin 2022

8 mois

92000 Nanterre, France

– As the CoS within Enterprise Underwriting department (550 FTE, 990M€), I am responsible of a set of transversal projects within the department in order to enable and facilitate the Director's mission. – Scope overview: Ownership on transversal projects (ESG training for specialized distribution network, Underwriting compliance project...) Board of directors' -11- committee administrations, Briefing for press and other public speeches, audits follow up, Budget and staff management, annual HR review preparation, contractors' assessments...

Transformation Consultant for Distribution networks

avr. 2019 - oct. 2021

2 ans 7 mois

92000 Nanterre, France

– Within the inhouse consulting entity, I work closely with internal clients and stakeholders to implement COMEX-sponsored transformation programs: reorganization and transformational projects, technological upgrades, business model reviews. Besides project management support, I also bring value on these 3 dimensions : – Simplification and improvement of customer experience – Process optimization in order to maximize operational efficiency – Sustainable change management through tailored support – Scope overview: – Offshoring the P&C customer service for the inhouse distribution network from France to Morocco – Rolling out the Lean Sales Business efficiency program for the General Agents distribution network – Implementing Hybrid Sales Cycle for all distribution networks (Agent, Broker...) – Assessing Hybrid Management for Sales Managers, by managing QWL, Client and Employee satisfaction and ensuring overhead costs reduction

Consultant

Sopra Steria Consulting

avr. 2017 - mars 2019

2 ans

Paris, France

– Proactive towards my clients on subjects related to process optimization and automation, change management and IT project implementation


Formation

Universitas Gadjah Mada

MBA

– Yogyakarta, Indonesia

Toulouse Business School

Master Programme Grande Ecole, Strategy and Consulting

– Barcelona, Spain

–

Classe préparatoire économique et commerciale, economic section


Licences et certifications

Lean 6 Sigma

Délivré le : –

PROSCI Change Management Certification

Délivré le : –

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