Zoran Grbic

Scope: Leadership of national infrastructure services supporting 28,800+ users across courts, prisons, and federal administrative entities. Responsible for strategic planning, modernization, and operational continuity of mission-critical systems. Key Achievements & Responsibilities: • Directed VMware disengagement and migration to Proxmox VE, achieving -42% licensing cost reduction. • Implemented Jira Service Management, improving MTTR by 35% and standardizing service workflows. • Reorganized infrastructure, IAM, and cloud teams under a DevOps operating model. • Managed €12M+ annual budget, including forecasting, cost control, and investment planning. • Defined hybrid architecture standards across Azure, Proxmox, and federated platforms. • Led Zero Trust adoption and rollout of federated SSO. • Ensured compliance with GDPR, ISO 27001, and federal cybersecurity directives. • Maintained 99.98% uptime and led crisis response for ransomware and major outages.

Scope: Strategic content creation for technical, enterprise, and product-driven organizations. Key Achievements & Responsibilities: • Rewrote architecture, process, and infrastructure documentation for clarity and accessibility. • Produced high-impact content for product launches, internal communications, and technical manuals. • Developed content strategies aligned with business objectives and stakeholder expectations.

Scope: Delivery of infrastructure modernization and data strategy initiatives for Belgium’s energy grid operators. Key Achievements & Responsibilities: • Led digitalization of power grid data (plans, drawings) and built scalable data services. • Applied Hybrid Scrum to align delivery with operational and regulatory requirements. • Designed APIs and integration interfaces for cross-system data exchange. • Ensured data integrity through structured QA, testing, and validation processes. • Managed infrastructure transitions, risk mitigation, and stakeholder alignment. • Strengthened Prince2 governance and interdepartmental collaboration.

Scope: Management of secure communication infrastructure for Belgian emergency services and government agencies. Key Achievements & Responsibilities: • Oversaw hybrid Scrum development using Azure DevOps. • Delivered major infrastructure and communication projects: GIS, GeoPortal, Focus, Multifiche, I/CAD, Avaya, VoIP. • Coordinated cross-border collaboration and digital relationship platforms. • Ensured compliance and deployment of security software across federal and local entities. • Facilitated stakeholder alignment in a multi-agency environment.

Scope: European datacenter transformation to improve performance, resilience, and cost efficiency. Key Achievements & Responsibilities: • Led migration of data, VMware infrastructure and Oracle databases across multiple countries. • Built business cases for modernization initiatives and cost optimization. • Rewrote technical documentation and standardized operational procedures. • Ensured compliance with healthcare IT and data protection standards.

Scope: Global deployment of customer experience management infrastructure and NPS® analytics. Key Achievements & Responsibilities: • Consolidated global CX hardware/software platforms. • Streamlined tools and processes across regions to improve operational efficiency. • Led hybrid Scrum development via Azure DevOps. • Simplified technical content for global audiences and internal adoption. • Managed change processes for new CX tools and workflows.

Scope: Delivery of global infrastructure projects focused on IoT and mobile connectivity. Key Achievements & Responsibilities: • Deployed 3G mobile base stations for Dubai Telecom. • Provided consulting on infrastructure performance and optimization. • Ensured defect-free releases and seamless integration across regions. • Coordinated cross-functional teams in a multi-vendor environment.

Scope: Infrastructure and compliance management for ADR monitoring systems in pharmaceutical R&D. Key Achievements & Responsibilities: • Strengthened infrastructure to meet regulatory and compliance requirements. • Led hybrid Scrum development via Azure DevOps. • Directed change management, training, and stakeholder engagement. • Managed 5 project teams (21 members) across functional domains.

Provided comprehensive infrastructure solutions for prominent organizations across industries, including: • Eurocontrol, • ING, BNP Paris Bas, • Intel, • Western Digital, • Amplidata, • Bricorama France, • Belgian Ministry of Finance, Belgian Federal Police, • HP, • France Telecom, Bouygues Telecom, • Renault France. • Steria Infogerance