Zuhlke Miriam

· BACKOFFICE MANAGEMENT OF THE COMMERCIAL DEPARTMENT : - Manage reservations and sales administration of hospitality packages. · BOOKINGS MANAGEMENT : - Control of all reservations and requests that arrive through all sales channels. - Introduction of sales data in the different management systems. - Coordinate the preparation of passes and supervise shipments to clients. · ADMINISTRATION MANAGEMENT : - Introduction of all sales in the global management system of the company. - Daily contact with the finance and administration department to monitor sales invoicing. - Monitoring and control of collections and payments. · MARKETING MANAGEMENT : - Collaborate in the preparation of commercial and marketing documents. - Selection and classification of stock photos. - Prepare presentations and business documents. · WEB MANAGEMENT : - Monitoring and control of the contents of the web: motogpvipvillage.com - Daily content control. - Channel user control and customer monitoring. -Newsletter and campaign preparation. · CUSTOMER MANAGEMENT : - DB Maintenance. - Attention individual clients. - Post-event customer service and follow-up. · COMMERCIAL BACKOFFICE MANAGEMENT IN EVENTS : - Preparation of the Grand Prixes. - Follow-up of commercial and PR work in the event itself with agency clients and individual clients. - Attendance at the Grand Prixes. · DEPARTMENT ASSISTANCE MANAGEMENT : - Customer Care. - Meetings.

Collaborated with senior technicians, ensuring smooth festival operations. Coordinated with vendors and ensured safety protocols. Inventory Management: Skilled in managing inventory and handling cash closures with precision and attention to detail. Customer Care: Committed to delivering exceptional customer care, resolving issues, and ensuring customer satisfaction. Crisis Resolution: Experienced in resolving crises and managing unexpected challenges with a calm and effective approach. Training and supervision of the employees in charge of ticketing.

Weber Shandwick is a leading global communications network that delivers next-generation solutions to brands, businesses and organizations in major markets around the world. · Strategic brand consultancy · Media Relations · Corporate digital communication and content development · Event creation and management · Brand repositioning and new product launches · Copywriting and translation · Database systematisation

Annual non-profit, non-budget event held on behalf of the College of Advertising and Public Relations of Catalonia. Event designed to give visibility, opportunities and recognition to the communication sector. · Implementation of new workflows · Budget management. Crowdfunding and Sponsorship · Operations and logistics. Negotiation with suppliers · Public Relations and Human Resources management · Development of analytical tools for marketing purposes · Content marketing · Training and supervision of more than 15 volunteers

Soporte en el equipo de gestión producción en el Festival Cruïlla 2018. · Ventas & Promoción. · Entrenamiento de técnicas comunicativas. · Preparación, respuesta y recuperación en situaciones de crisis. · Atención al cliente. · Apoyo en tareas sujetas al equipo de producción de eventos.

Skills: Customer Satisfaction · Customer Service · Attention to Detail

Skills: Inglés