At our tribe CCE-Individuals, we are responsible for the delivery of all the digital channels for employees and individual customers. All together, we make banking easy for you by creating intuitive and engaging digital experiences &nbsp; As Business Analyst, you will guide the change on our chatbot&nbsp;roadmap within our digital channels environment.&nbsp; You will be responsible for managing the projects from initiation to delivery, ensuring that this is seamlessly integrated into our existing digital channels and provides a world-class customer experience.Accountabilities: Your responsibilities as Business Analyst will be to<ul><li>Gather, challenge&nbsp;and consolidate&nbsp;the pain points and needs of a diverse set of internal and external stakeholders and gain&nbsp;extensive expertise on the subject at hand</li><li>Work&nbsp;in close collaboration with the relevant experts to support and challenge them with defining the product concept, detailed processes and/or conceptual and functional architecture</li><li>Involve&nbsp;external and/or internal end-users to identify, confirm and validate the needs and pain points, this in collaboration with the UX researcher and in support of the (Cluster) Product Owner</li><li>Contribute&nbsp;to Opus and Feature slicing, applying the Minimum Viable Product (MVP) concept throughout and supports the (Cluster) Product Owner with backlog prioritization and refinement</li><li>Define&nbsp;the acceptance criteria of Opuses and Features for which he/she is in the lead</li><li>Work&nbsp;in close collaboration with the (Squad) Product Owner and development team during the refinement of Features to ensure they consistently have all necessary information</li><li>Provide&nbsp;support during business and user testing and assists with the organization of User Acceptance Testing (UAT) where applicable</li><li>Support&nbsp;the Change Manager and the Go-To-Market Manager with preparing change and go-to-market activities</li><li>Actively monitor&nbsp;the success of new solutions based on KPIs and derives potential improvements from this, that are in turn added to the Cluster or Squad backlog</li></ul>

Équipe de Sebastien Thillaye

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Business Analyst Digital Channels Chatbot

Freelancers

Entreprises

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