Business Analyst Digital Channels Chatbot

At our tribe CCE-Individuals, we are responsible for the delivery of all the digital channels for employees and individual customers. All together, we make banking easy for you by creating intuitive and engaging digital experiences
 
As Business Analyst, you will guide the change on our chatbot roadmap within our digital channels environment.  You will be responsible for managing the projects from initiation to delivery, ensuring that this is seamlessly integrated into our existing digital channels and provides a world-class customer experience.

Accountabilities:
Your responsibilities as Business Analyst will be to

• Gather, challenge and consolidate the pain points and needs of a diverse set of internal and external stakeholders and gain extensive expertise on the subject at hand

• Work in close collaboration with the relevant experts to support and challenge them with defining the product concept, detailed processes and/or conceptual and functional architecture

• Involve external and/or internal end-users to identify, confirm and validate the needs and pain points, this in collaboration with the UX researcher and in support of the (Cluster) Product Owner

• Contribute to Opus and Feature slicing, applying the Minimum Viable Product (MVP) concept throughout and supports the (Cluster) Product Owner with backlog prioritization and refinement

• Define the acceptance criteria of Opuses and Features for which he/she is in the lead

• Work in close collaboration with the (Squad) Product Owner and development team during the refinement of Features to ensure they consistently have all necessary information

• Provide support during business and user testing and assists with the organization of User Acceptance Testing (UAT) where applicable

• Support the Change Manager and the Go-To-Market Manager with preparing change and go-to-market activities

• Actively monitor the success of new solutions based on KPIs and derives potential improvements from this, that are in turn added to the Cluster or Squad backlog

English: Strong written and spoken communication skills since corporate language in the tribe CCE-I is English

French: Strong written and spoken communication skills is a plus

Dutch: Strong written and spoken communication skills is a plus

Certification in Project Management Methodology/Business analysis methodology is a must. 

6+ years of experience in project management & Business Analysis, preferably within a digital channels environment

Proven experience in managing projects with multiple stakeholders , vendors, and technical teams and this in a financial institutions environment 

Proven experience with chatbot/AI implementation from a functional point of view

• Excellent communication, stakeholder management, and interpersonal skills

• Experience with Agile project management methodologies

• Strong analytical and problem-solving skills

• Authentic

• Yes we will - attitude