IT Support Engineer L2 | Freelance | 100% on-site | Major European agency

Operations Support Engineer L2 | Long-term freelance contract | 100% on-site | Strasbourg | Major European agency | Competitive remuneration

We are actively seeking an Operations Support Engineer L2 for a long-term freelance contract within a major European agency.

Based in Strasbourg, you will provide level 2 support in close collaboration with DevSecOps teams, architects, and operational teams, ensuring the stability, security, and operational continuity of critical, high-stakes systems.

You will work in a multicultural, multi-vendor environment with a strong focus on service excellence.

Your responsibilities:

• Ensure the stability and continuity of production systems by carrying out the corrective, preventive, and adaptive maintenance activities required to uphold defined service levels.

• Handle incidents, problems, and service requests at L2 level by analysing root causes, coordinating resolutions, and contributing to post-incident reviews to prevent recurrence.

• Monitor system health and performance through observability tools, respond proactively to alerts, and collaborate with DevSecOps teams on deployments and environment optimisation.

• Participate in change and release management activities, ensuring deployment readiness, the implementation of rollback plans, and the execution of validation tests.

• Provide operational support for middleware and integration components (gateways, messaging and data management platforms, identity and access management systems, web servers).

• Maintain up-to-date operational documentation (procedures, knowledge base, incident reports) and actively contribute to knowledge transfer within the team.

Your profile:

• Minimum 3 years of experience in IT operations or application/system support, including at least 2 years of level 2 support on large-scale critical systems.

• Solid command of ITIL processes: incident, problem, change, release, and knowledge management.

• Experience with Linux/Unix environments, container orchestration platforms, and observability tools.

• Knowledge of CI/CD pipelines, API management, IAM solutions (OAuth2, OIDC, SAML), and event-driven messaging platforms.

• Valued certifications: ITIL Foundation or higher, Linux Administration, container orchestration, or equivalent.

• Strong analytical skills, documentation rigour, and ease of communication in a multicultural and multi-vendor environment.

• Good level of English (minimum B2).

Our offer:

• A long-term freelance contract, 100% on-site, within an international institutional environment.

• Ambitious projects with high strategic impact, in a stimulating and constantly evolving technological context.

• A multicultural and innovative working environment, with high-level technical teams.

• Competitive remuneration, commensurate with your expertise and responsibilities.

Are you interested in this assignment? Don't hesitate to apply, as this advert will soon disappear! Our search is urgent.

• Minimum 3 years of experience in IT operations or application/system support, including at least 2 years of level 2 support on large-scale critical systems.

• Solid command of ITIL processes: incident, problem, change, release, and knowledge management.

• Experience with Linux/Unix environments, container orchestration platforms, and observability tools.

• Knowledge of CI/CD pipelines, API management, IAM solutions (OAuth2, OIDC, SAML), and event-driven messaging platforms.

• Valued certifications: ITIL Foundation or higher, Linux Administration, container orchestration, or equivalent.

• Strong analytical skills, documentation rigour, and ease of communication in a multicultural and multi-vendor environment.

• Good level of English (minimum B2).