Service Advisor

Service Advisor – Gloucester

£30,000 basic | Up to £33,000 OTE
42.5 hours per week
Monday to Friday 07:00 – 15:30
Alternate Saturdays 07:00 – 12:00

Let’s be honest…

This role isn’t just about booking cars in and answering the phone.

This is for someone who knows how to run a busy service desk properly, keep customers happy, and keep the workshop full without it turning into chaos.

THE ROLE

You’ll be the go-to person for customers from the moment they book in to the moment they drive away.

👉 Managing bookings and keeping the workshop loaded correctly
👉 Keeping customers updated (no chasing, no guessing)
👉 Creating job cards, invoices, and accurate estimates
👉 Spotting opportunities to upsell services in a way that actually makes sense
👉 Working closely with Parts to make sure everything is ready when it needs to be

It’s fast-paced, it’s busy, and it needs someone who stays organised and in control.

WHAT YOU’LL NEED

• Experience in an admin or office-based role (service advisor experience is a big plus)

• Strong communication skills — you’ll be speaking to customers, techs, and internal teams all day

• Confidence managing multiple jobs at once without dropping the ball

• A commercial mindset — understanding how to maximise bookings and workshop efficiency

• Kerridge knowledge would be ideal, but not essential

THE KIND OF PERSON THIS SUITS

Someone who:

• Likes being busy and doesn’t get flustered

• Takes ownership rather than waiting to be told

• Communicates clearly and keeps people informed

• Notices the detail and gets things right first time

WHAT’S ON OFFER

• 23 days holiday + bank holidays

• Your birthday off

• Pension

• Enhanced family policies

• Wellness support and 24hr GP access

• Ongoing training and development

• Clear progression opportunities

📣 And just to say — you don’t need to tick every single box.

If you’ve got the right experience and attitude, it’s worth a conversation.

Good communicator, keen eye for detail, customer focused, works well in a team and has good administrative skills