Warranty Administrator

Retail and Warranty Service Administrator

Swindon
£34,000 OTE
 45 hours: 8:00- 17:30, Monday to Friday.

Your Role

Our client is looking for a proactive and engaged Retail and Warranty Service Administrator who can provide essential administrative support to the Warranty Department to help us continue to be a UK Best Workplace. We are looking for an individual who is passionate about delivering exceptional customer service through a highly organised approach to administration. You will approach this role with a commercial mindset and will work effectively with all stakeholders to ensure smooth and efficient processes are in place and maintained.

Day to day, you will be:

• Retail invoicing.

• Warranty invoicing/claim processing.

• General admin duties and general support to the service team with day-to-day tasks.

• Resolving invoice queries with suppliers to ensure quotations are accurate and cost effective.

• Assist with sending out quotations for works on customer vehicles.

• Follow up on any outstanding purchase orders to ensure supplier invoices associated works are approved.

• General administrative support for the service team to include post distribution, monitor stationery stock and arranging for supplies when necessary.

• Point of contact for general enquiries with our customers in the admin office.

Skills & Behaviours Required for this Role:

• Experience- We’re seeking a candidate with experience in either warranty administration or dealership administration for this role.        Additionally, experience as a motor trade service administrator is advantageous.

• Organisation – Ability to manage multiple tasks, prioritise workloads, and maintain an efficient system to keep the office running smoothly. Previous administrative experience is preferred. 

• Communication – Strong written and verbal communication to interact effectively with all stakeholders across the business, including answering phone calls, writing emails, and sending documents.

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

Someone from an automotive or motor trade background who can deal with customers